Hospital Switchboard Operator – Nights & On-Call

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Miami Beach, FL seeks a full-time Night Shift Call Center Agent to manage all incoming calls, paging, and switchboard duties. The role requires professional communication, patient privacy adherence, and the ability to work nights with on-call duties.

Qualifications include a HS diploma or GED and contact center experience. Bilingual Spanish is highly valued, with comprehensive benefits, including health and retirement options.

Qualifications

• HS diploma or GED or equivalent experience.
• Contact Center or office experience preferred.
• Excellent communication skills and a professional phone manner.
• Bilingual in Spanish is highly valued.

Responsibilities

• Answers all incoming calls, including paging and switchboard, and routes calls appropriately.
• Maintains professional and courteous communication with callers.
• Follows Customer Service standards as set by management.
• Answers the Switchboard promptly and avoids long queues.
• Pages personnel based on the approved schedule as needed.
• Interprets hospital codes and notifies the required staff.
• Monitors alarm indicators and notifies relevant personnel.
• Responds immediately to Emergency/123 lines and alerts staff.
• Follows policies regarding patient information release.

Skills

Excellent communication

Bilingual Spanish

Customer service

Phone etiquette

Education

HS diploma/GED

Job description

Mount Sinai Medical Center in Miami Beach, FL seeks a full-time Night Shift Call Center Agent to manage all incoming calls, paging, and switchboard duties. The role requires professional communication, patient privacy adherence, and the ability to work nights with on-call duties.

Qualifications include a HS diploma or GED and contact center experience. Bilingual Spanish is highly valued, with comprehensive benefits, including health and retirement options.