Telephone Operator

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Miami Beach, FL seeks a full-time Night Shift Call Center Agent to manage all incoming calls, paging, and switchboard duties. The role requires professional communication, patient privacy adherence, and the ability to work nights with on-call duties.

Qualifications include a HS diploma or GED and contact center experience. Bilingual Spanish is highly valued, with comprehensive benefits, including health and retirement options.

Qualifications

• HS diploma or GED or equivalent experience.
• Contact Center or office experience preferred.
• Excellent communication skills and a professional phone manner.
• Bilingual in Spanish is highly valued.

Responsibilities

• Answers all incoming calls, including paging and switchboard, and routes calls appropriately.
• Maintains professional and courteous communication with callers.
• Follows Customer Service standards as set by management.
• Answers the Switchboard promptly and avoids long queues.
• Pages personnel based on the approved schedule as needed.
• Interprets hospital codes and notifies the required staff.
• Monitors alarm indicators and notifies relevant personnel.
• Responds immediately to Emergency/123 lines and alerts staff.
• Follows policies regarding patient information release.

Skills

Excellent communication

Bilingual Spanish

Customer service

Phone etiquette

Education

HS diploma/GED

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.Culture of Caring: The Sinai WayOur hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.Department:Job Description Summary:1. Full Time - NIGHTS - Friday - Monday (11PM-7AM) plus on call T,W,TH (32 hour plus on call)Position ResponsibilitiesAnswers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary.Handles each call in a professional manner and treats callers with respect and courtesy.Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials.Answers the Switchboard in a timely manner and doesn’t let calls wait in queue.Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.Pages all personnel based upon approved schedule as needed.Understands and interprets all hospital codes and identifies communication action for each code.Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.Follows medical center's policy regarding releasing any patient information.QualificationsEducationHS diploma/GED or equivalent experienceExperienceContact Center or office experience preferred.Excellent communication skills.Bilingual in SpanishBenefits:We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:Health benefitsLife insuranceLong-term disability coverageHealthcare spending accountsRetirement planPaid time offPet InsuranceTuition reimbursementEmployee assistance programWellness programOn-site housing for select positions and more!Degree Requirements:Certification: