Night-Shift Switchboard Operator | Multi-Line Communicator

Larkin Health System; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

Larkin Health System in Florida is seeking a reliable Switchboard Operator to manage incoming and outgoing calls across multiple lines, directing calls to the right departments and providing courteous service.

You will log calls, assist with emergencies, maintain confidentiality, and support daily office operations during the 11:00 PM - 7:30 AM shift. Strong communication and multitasking are essential, with preferred familiarity with VoIP/multi-line systems.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or telephone operator role.
• Basic knowledge of telephone systems and call routing procedures.
• Strong verbal communication skills and a professional telephone manner.
• Ability to multitask and manage multiple phone lines simultaneously.

Responsibilities

• Answer and route incoming calls promptly and accurately to the appropriate personnel or departments.
• Provide information to callers regarding the organization’s services, policies, and procedures as needed.
• Maintain detailed records of calls, messages, and other relevant information for reference and follow-up.
• Operate and monitor multi-line telephone systems, ensuring all lines are functioning properly.
• Assist with emergency call handling and escalate urgent matters to the appropriate authorities or management.
• Coordinate with other administrative staff to support communication needs and office operations.
• Maintain confidentiality and professionalism in all communications and interactions.

Skills

Verbal communication

Multitasking

Professional telephone manner

Customer service

Education

High school diploma

Certification in customer service or communication skills training

Tools

VoIP systems

Microsoft Office Suite

Job description

Larkin Health System in Florida is seeking a reliable Switchboard Operator to manage incoming and outgoing calls across multiple lines, directing calls to the right departments and providing courteous service.

You will log calls, assist with emergencies, maintain confidentiality, and support daily office operations during the 11:00 PM - 7:30 AM shift. Strong communication and multitasking are essential, with preferred familiarity with VoIP/multi-line systems.