Hospital Communications Operator — Codes & Dispatch

Beth Israel Lahey Health, Inc.; Beverly (MA); On-site; USD 23,419 - 31,519; Full time

Job summary

Beth Israel Lahey Health, Inc. is looking for a Telecommunications Operator for their Beverly location. This role involves answering incoming calls for the Beverly and Addison Gilbert Hospitals and monitoring safety alarms and systems in the facility.

The ideal candidate will have strong communication and customer service skills and a high school diploma. Previous switchboard experience is preferred, and familiarity with medical terminology is a plus.

Join us in making a difference in patients' lives while working in a supportive healthcare environment.

Qualifications

• High School diploma or equivalent required.
• Excellent communication and customer service skills are essential.
• Working knowledge of email and Microsoft Office necessary.
• Basic understanding of medical terminology preferred.
• Previous switchboard experience preferred.

Responsibilities

• Answer and evaluate incoming calls to hospitals and outpatient centers.
• Document patient information into hospital's code record.
• Use two-way radio to communicate with hospital security.
• Monitor safety/security alarms and fire alarm systems.
• Assist in the completion of decedent paperwork and coordinate transfers.

Skills

Excellent communication skills

Exceptional customer service skills

Basic understanding of medical terminology

Working knowledge of email and Microsoft Office

Education

High School diploma or equivalent

Tools

SPOK communication console

Job description

Beth Israel Lahey Health, Inc. is looking for a Telecommunications Operator for their Beverly location. This role involves answering incoming calls for the Beverly and Addison Gilbert Hospitals and monitoring safety alarms and systems in the facility.

The ideal candidate will have strong communication and customer service skills and a high school diploma. Previous switchboard experience is preferred, and familiarity with medical terminology is a plus.

Join us in making a difference in patients' lives while working in a supportive healthcare environment.