24/7 Switchboard Operator — Patient Communications

Mayo Clinic; Eau Claire (WI); Vor Ort; USD 28.000 - 35.000; Vollzeit

Zusammenfassung

Mayo Clinic is seeking a Switchboard Operator to manage incoming and outgoing calls for patients, visitors and staff. The role requires clear communication, attention to detail and the ability to multitask in a fast-paced environment.

The switchboard operates 24/7, with shifts including evenings and weekends. Responsibilities include making calls, overhead announcements, pages, and other electronic notifications, while maintaining professionalism and accuracy.

Qualifikationen

• Requires a high school diploma or equivalent (G.E.D).
• Computer and keyboarding experience are required.
• Applicant must have general telephone and telecommunications knowledge.
• Strong communication, memory retention, concentration and attention to detail; able to think and respond quickly in stressful situations.

Aufgaben

• Process incoming and outgoing calls for Mayo Clinic patients, visitors and staff.
• Provide communication assistance in a courteous and professional manner.
• Follow hospital policies and emergency procedures; perform announcements, pages and other notifications.
• Search the directory by phonetic input and manage a high volume of calls during a full shift.

Kenntnisse

Customer service

Telephone skills

Multitasking

Attention to detail

Verbal communication

Ausbildung

High school diploma or GED

Tools

Computer basics

Jobbeschreibung

Mayo Clinic is seeking a Switchboard Operator to manage incoming and outgoing calls for patients, visitors and staff. The role requires clear communication, attention to detail and the ability to multitask in a fast-paced environment.

The switchboard operates 24/7, with shifts including evenings and weekends. Responsibilities include making calls, overhead announcements, pages, and other electronic notifications, while maintaining professionalism and accuracy.