Hospital Switchboard & Emergency Communications Operator

Beth Israel Lahey Health; Beverly (MA); On-site; USD 23,419 - 31,519; Part time

Job summary

Beth Israel Lahey Health is looking for a dedicated Switchboard Operator in Beverly, Massachusetts. This position involves facilitating incoming calls, monitoring alarms, and assisting with emergency communications in a hospital setting.

The ideal candidate will have excellent communication and customer service skills, a high school diploma or equivalent, and familiarity with medical terminology. Previous experience with switchboards is preferred. Join a team committed to making a difference in patients' lives.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Working knowledge of email and Microsoft Office.
• Basic understanding of medical terminology.
• Previous switchboard experience preferred.

Responsibilities

• Answer and facilitate incoming calls for hospitals and medical offices.
• Monitor safety/security alarms and emergency communications.
• Document patient information in emergency code records.
• Assist in completion of decedent paperwork.

Skills

Communication skills

Customer service skills

Microsoft Office knowledge

Medical terminology understanding

Education

High school diploma or equivalent

Tools

SPOK communication console experience

Job description

Beth Israel Lahey Health is looking for a dedicated Switchboard Operator in Beverly, Massachusetts. This position involves facilitating incoming calls, monitoring alarms, and assisting with emergency communications in a hospital setting.

The ideal candidate will have excellent communication and customer service skills, a high school diploma or equivalent, and familiarity with medical terminology. Previous experience with switchboards is preferred. Join a team committed to making a difference in patients' lives.