Telecommunications Operator

Beth Israel Lahey Health; Beverly (MA); On-site; USD 23,419 - 31,519; Part time

Job summary

Beth Israel Lahey Health is looking for a dedicated Switchboard Operator in Beverly, Massachusetts. This position involves facilitating incoming calls, monitoring alarms, and assisting with emergency communications in a hospital setting.

The ideal candidate will have excellent communication and customer service skills, a high school diploma or equivalent, and familiarity with medical terminology. Previous experience with switchboards is preferred. Join a team committed to making a difference in patients' lives.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Working knowledge of email and Microsoft Office.
• Basic understanding of medical terminology.
• Previous switchboard experience preferred.

Responsibilities

• Answer and facilitate incoming calls for hospitals and medical offices.
• Monitor safety/security alarms and emergency communications.
• Document patient information in emergency code records.
• Assist in completion of decedent paperwork.

Skills

Communication skills

Customer service skills

Microsoft Office knowledge

Medical terminology understanding

Education

High school diploma or equivalent

Tools

SPOK communication console experience

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Job Description

Under the direction of the Switchboard supervisor, the switchboard operator answers, evaluates and facilitates incoming calls to the Beverly and Addison Gilbert Hospitals, Lahey Outpatient Center in Danvers and associated medical offices. The switchboard operator is responsible for answering the hospital emergency code phone and following written procedure including sending page messages to the code team, documenting specific patient and required information into the hospital code record and utilizing the two‑way radio communication system to keep the hospital security team up to date with emergency situations. The switchboard operator monitors safety/security alarms for inpatient and the emergency departments, operating room gases and fire alarm system for Addison Gilbert Hospital. The switchboard operator partners with the medical staff to assist in the completion of decedent paperwork utilizing the Massachusetts state death registry website as well as regularly communicating with funeral homes to coordinate decedent transfer out of the hospital.

Minimum Qualifications

• High school diploma or equivalent
• Excellent communication skills, exceptional customer service skills, working knowledge of email, Microsoft Office, basic understanding of medical terminology.
• Previous switchboard experience preferred.
• SPOK communication console experience preferred.

Pay Range

$17.00 - $22.88. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled