Lead Switchboard Operator – Healthcare Communications

Boston Medical Center; Boston (MA); On-site; USD 23,019 - 34,205; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

Paid time off

Career advancement opportunities

Job summary

Boston Medical Center is seeking a Switchboard Operator Lead to oversee the daily operations of the switchboard. This role requires superior customer service and effective communication with all personnel and the public.

The ideal candidate will have two years of experience in a relevant field and supervisory experience. Working hours are full-time, including evenings and rotating holidays, with competitive compensation options.

Qualifications

• 2 years experience in a business or medical field with heavy telephone usage.
• 1 year of supervisory experience.
• Customer service experience is essential.

Responsibilities

• Oversee daily operations of the medical center's switchboard.
• Ensure the switchboard is staffed at all times.
• Provide superior customer service to internal and external clients.

Skills

Interpersonal skills

Communication skills

Customer service

Flexibility under pressure

Education

High school diploma or equivalent

Job description

Boston Medical Center is seeking a Switchboard Operator Lead to oversee the daily operations of the switchboard. This role requires superior customer service and effective communication with all personnel and the public.

The ideal candidate will have two years of experience in a relevant field and supervisory experience. Working hours are full-time, including evenings and rotating holidays, with competitive compensation options.