Hospital Switchboard & Communications Specialist

Yale New Haven Health Services Corp.; Westerly (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking a Switchboard Operator in Westerly, RI. The role requires responding to telephone calls promptly, maintaining patient confidentiality, and providing information to visitors and staff while supporting front desk operations.

The position emphasizes professional communication, knowledge of PBX and paging systems, and the ability to coordinate department coverage and on-call schedules as part of a values-driven care environment.

Qualifications

• High School diploma or equivalent is required.
• Prior switchboard and personal computer experience preferred.

Responsibilities

• Answer calls in a timely, professional and courteous manner while directing to appropriate nursing floor, department, patient or individual.
• Coordinate on-call schedules and assist front desk personnel or visitors as needed.
• Monitor and maintain knowledge of telephone functionality, voicemail, beepers, radio systems, paging and security procedures.
• Communicate changes and issues to management and provide coverage when needed.

Education

High School diploma or equivalent

Job description

Yale New Haven Health Services Corp. is seeking a Switchboard Operator in Westerly, RI. The role requires responding to telephone calls promptly, maintaining patient confidentiality, and providing information to visitors and staff while supporting front desk operations.

The position emphasizes professional communication, knowledge of PBX and paging systems, and the ability to coordinate department coverage and on-call schedules as part of a values-driven care environment.