Healthcare Switchboard Operator & Front Desk Liaison

MHS Brown University Health Taunton; United States; Presencial; USD 25 000 - 36 000; Tempo parcial

Resumo da oferta

Brown University Health in Taunton, MA seeks a part-time switchboard operator to handle incoming calls and support clinic operations. You will follow standard procedures, screen calls, and direct them to physicians, staff, or administrators while maintaining accurate records.

You must have a high school diploma and at least one year of switchboard experience, preferably in healthcare. The role requires calm, professional communication and the ability to work as part of the front-line team during

Qualificações

• High school diploma required.
• Minimum of one year experience in switchboard operations, preferably in health care setting.
• None additional requirements stated.

Responsabilidades

• Opens/closes switchboard following standard procedure.
• Screens all calls and directs appropriately to physicians, other medical personnel, administrators and support staff.
• Keeps records of switchboard function as directed.
• Takes messages following guidelines related to timeliness and Places return calls as requested.
• Pages staff and makes announcements as directed.
• Announces emergencies following clinic protocol.
• Assists other departments as directed.

Conhecimentos

Switchboard operations

Customer service

Recordkeeping

Call screening

Communication under pressure

Teamwork

Formação académica

High school diploma

Ferramentas

Switchboard equipment

Descrição da oferta de emprego

Brown University Health in Taunton, MA seeks a part-time switchboard operator to handle incoming calls and support clinic operations. You will follow standard procedures, screen calls, and direct them to physicians, staff, or administrators while maintaining accurate records.

You must have a high school diploma and at least one year of switchboard experience, preferably in healthcare. The role requires calm, professional communication and the ability to work as part of the front-line team during