Hospital Staffing & Scheduling Specialist

Kaiser Permanente; Santa Rosa (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Kaiser Permanente in Santa Rosa, California, is seeking a Support Services Representative to manage daily staffing and scheduling in a hospital setting. You will interpret CBAs, apply seniority rules, and maintain a 28-day master schedule to ensure optimal coverage for nursing shifts.

The role requires strong negotiation and documentation skills, with the ability to handle urgent payroll issues and collaborate with payroll to ensure correct pay under policy frameworks.

Qualifications

• Excellent interpersonal communication to work with a variety of personalities and negotiate staffing coverage.
• Strong problem-solving skills to develop creative staffing options.
• Excellent analytical abilities using metrics and charts to determine staffing needs.
• Detail oriented to document discussions and decisions for disputes.
• Must be decisive; able to work independently on scheduling/payroll requests.
• Ability to quickly understand and utilize staffing/scheduling software.
• Knowledge of health-care environment preferred.
• Must be flexible to meet department needs.
• Experience in a Labor/Partnership environment preferred.

Responsibilities

• Ensure daily staffing with appropriately qualified staff per the KP nursing workload management system.
• Interpret collective bargaining agreements (CBA) to minimize overtime costs and ensure seniority in vacation selection.
• Follow ranking systems for regular staff according to contracts and employee availability.
• Document discussions with staff and management to ensure contract provisions are followed; may testify in arbitrations.
• Negotiate with staff to cover vacant shifts; generate and maintain 28-day master schedule covering all nursing shifts.
• Address urgent staffing, scheduling, and payroll situations.
• Collaborate with payroll to ensure employees are paid in accordance with CBAs or KP policies.
• Interpret coded timecard modules and process timecards bi-weekly.

Skills

Interpersonal skills

Problem solving

Analytical skills

Detail oriented

Decisive

Staffing software

Healthcare knowledge

Flexibility

Labor/Partnership experience

Job description

Kaiser Permanente in Santa Rosa, California, is seeking a Support Services Representative to manage daily staffing and scheduling in a hospital setting. You will interpret CBAs, apply seniority rules, and maintain a 28-day master schedule to ensure optimal coverage for nursing shifts.

The role requires strong negotiation and documentation skills, with the ability to handle urgent payroll issues and collaborate with payroll to ensure correct pay under policy frameworks.