Support Services Representative

Kaiser Permanente; San Jose (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading healthcare provider seeks a Support Services Representative to play a key role in patient care through effective staffing and scheduling. This full-time position involves ensuring compliance with staffing requirements, negotiating shift coverage, and generating essential reports. Ideal candidates will possess strong analytical, negotiation, and interpersonal skills, and have a solid understanding of healthcare practices.

Qualifications

• Typing 40wpm and passing PC skills assessment.
• Proficiency in Word and Excel; healthcare environment knowledge preferred.

Responsibilities

• Ensures sufficient, appropriately qualified staff daily per nursing workload management system.
• Generates and maintains a 28-day master schedule covering all nursing shifts.

Skills

Analytical skills

Interpersonal skills

Negotiation skills

Problem-solving ability

Attention to detail

Education

High school diploma

Some college preferred

Tools

Word

Excel

Job description

1 week ago Be among the first 25 applicants

Job Summary

The Support Services Representative is a member of the nursing team and contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. The Support Services rep. serves as a liaison between the nursing staff and the nursing administration team members and is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling, and pay practices.

Essential Responsibilities

• Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the KP nursing workload management system, currently known as GRASP; generates daily reports describing variances between GRASP requirements and actual staffing needs.
• Works with Registry vendors to ensure compliance with The Joint Commission regulatory requirements for outside registry personnel.
• Interprets collective bargaining agreements (CBA) to minimize overtime and premium payments; ensures seniority in vacation selection or other time off; creates ranking systems for staff based on seniority and availability; documents discussions to ensure contract compliance; may testify in legal proceedings regarding documentation.
• Negotiates with staff to cover vacant shifts per facility guidelines.
• Generates and maintains a 28-day master schedule covering all nursing shifts throughout the hospital.
• Addresses urgent staffing and payroll situations; collaborates with payroll to ensure correct payments per CBAs or KP policies.
• Interprets coded timecard modules and processes timecards bi-weekly.

Experience

• Typing 40wpm and passing PC skills assessment.
• Strong analytical skills with metrics, charts, and the GRASP system.
• Excellent interpersonal and negotiation skills.
• Problem-solving ability and attention to detail.
• Decisiveness and ability to work independently.
• Proficiency in Word and Excel; healthcare environment knowledge preferred.

Education

• High school diploma required; some college preferred.

Additional Requirements

Preferred Qualifications: Entry level

Employment type: Full-time

Job function: Other

Industries: Hospitals and Health Care

Note: The job posting appears active; no indication of expiration.