Hospital Security Officer – Evening Shifts, Patient Safety

Mass General Brigham; Boston (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

Mass General Brigham in Charlestown, MA, is seeking a Security Officer to maintain a safe environment for patients, visitors, and staff. This 40-hour per week evening shift role involves patrols, incident reporting, and coordination with police when needed.

The ideal candidate has 3–5 years in hospital security or related customer service, holds a Class D Driver's License, and demonstrates strong communication and de-escalation skills. The position emphasizes confidentiality and teamwork.

Qualifications

• Education: Bachelor's Degree Criminal Justice preferred; experience in lieu of a degree is not accepted.
• Licenses: Class D Passenger Vehicle Driver's License as required.
• Experience: 3-5 years in hospital security, police, emergency medical, or customer service preferred.

Responsibilities

• Patrols assigned areas with focus on security hotspots; report hazards.
• Identify unsafe conditions and unsecured areas to prevent theft or damage.
• Maintain confidentiality at all times and document incidents clearly.
• Investigate thefts and complaints; notify law enforcement as needed; detain suspects if authorized; participate in court proceedings.
• Prepare incident reports and log entries; keep supervisor informed.
• Operate security systems and dispatch personnel as needed; assist in emergencies and traffic control.
• Participate in departmental committees as needed.

Skills

Interpersonal communication

Customer service

De-escalation

Teamwork

Problem-solving

Writing skills

Computer skills

Education

Bachelor's Degree in Criminal Justice

Tools

Database software

Job description

Mass General Brigham in Charlestown, MA, is seeking a Security Officer to maintain a safe environment for patients, visitors, and staff. This 40-hour per week evening shift role involves patrols, incident reporting, and coordination with police when needed.

The ideal candidate has 3–5 years in hospital security or related customer service, holds a Class D Driver's License, and demonstrates strong communication and de-escalation skills. The position emphasizes confidentiality and teamwork.