Evening Hospital Security & Crisis Response Officer

Mass General Brigham; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Hospital Security Officer for 40-hour evening shifts to enforce hospital regulations and provide a safe environment for patients, visitors, and staff. The role emphasizes strong customer service and vigilance while adhering to confidentiality.

Responsibilities include patrolling, identifying security risks, reporting incidents, coordinating with dispatch, and supporting emergency responses as needed. Training and cross-location duties may be required.

Qualifications

• Strong customer service and interpersonal skills. Ability to de-escalate tense situations.
• Ability to manage multiple tasks in dynamic environments.
• Excellent written and verbal communication for reporting and logs.

Responsibilities

• Patrols assigned areas to deter theft and maintain safety.
• Identify unsafe conditions and secured areas; report hazards.
• Investigates complaints and may detain suspects; assists in arrests if needed.
• Prepares accurate written reports and maintains logs.
• Operates security systems and dispatches personnel.
• Responds to medical emergencies and assists in restraint when authorized.
• Participates in committees and cross-trains at different locations.

Skills

Customer service

Interpersonal skills

Crisis management

De-escalation

Communication

Multitasking

Tools

Access control software

Database literacy

Radio communications

Job description

Mass General Brigham is seeking a Hospital Security Officer for 40-hour evening shifts to enforce hospital regulations and provide a safe environment for patients, visitors, and staff. The role emphasizes strong customer service and vigilance while adhering to confidentiality.

Responsibilities include patrolling, identifying security risks, reporting incidents, coordinating with dispatch, and supporting emergency responses as needed. Training and cross-location duties may be required.