Hospital Security Officer: Crisis Response & Safety

trinityhealth; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mercy Medical Center, part of Trinity Health Of New England, is hiring a Security Officer to protect patients, visitors, and staff. You will patrol facilities, respond to incidents, and assist during crises on a rotating shift.

The role requires a high school diploma and state license, with prior security or related experience preferred. Strong customer service and crisis management skills are essential for a safe hospital environment.

Qualifications

• High school diploma or equivalent.
• All state licensing requirements including permanent Guard cards.
• Six months+ private security or related military experience preferred.
• Knowledge of PC based applications in a Windows environment.
• Excellent customer services skills. Ability to think and act quickly in crisis situations.

Responsibilities

• Provides for the safety and security of all persons and property on hospital campus.
• Assists staff with potentially dangerous individuals and may participate in a Restraint Team as directed.
• Patrols facilities and grounds, reports incidents and losses, and investigates unusual occurrences.

Skills

Customer service

Crisis management

Observation skills

Education

High school diploma or equivalent

Guard cards (state licensing)

Tools

Windows OS

Job description

Mercy Medical Center, part of Trinity Health Of New England, is hiring a Security Officer to protect patients, visitors, and staff. You will patrol facilities, respond to incidents, and assist during crises on a rotating shift.

The role requires a high school diploma and state license, with prior security or related experience preferred. Strong customer service and crisis management skills are essential for a safe hospital environment.