Hospital Security & Guest Experience Specialist

AdventHealth; Ormond Beach (FL); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Daytona Beach is seeking a friendly Front Desk / Guest Services Associate. You will greet patients and visitors, screen entrants, issue badges, and aid the healthcare team with information while maintaining confidentiality and calm in stressful situations.

The role emphasizes strong customer service, bilingual communication when possible, and basic computer skills. This on-site position follows a Day shift with PRN scheduling and offers a comprehensive benefits package.

Qualifications

• Customer service experience required.
• Ability to read, write, and follow directions.
• Ability to read, interpret, and apply safety rules and policies.
• Excellent listening and communication skills.
• Basic computer skills and hospital applications.

Responsibilities

• Greets patients, visitors, and employees entering the facility.
• Screens entrants per protocols and issues visitor badges.
• Anticipates needs and solves problems for guests.
• Report safety issues to campus security.
• Assist during emergencies and maintain visitation guidelines.
• Use hospital systems to provide information to guests and staff.

Skills

Customer Experience

Reading & Comprehension

Safety Rules

Active Listening

Computer Literacy

Critical Thinking

Crisis & Stress Handling

Face Recognition

Confidentiality

Teamwork

Independent Work

Problem Solving

Bilingual (Spanish or others)

Education

High School Diploma or equivalent

Tools

Windows OS

Microsoft Word

Microsoft Excel

Job description

AdventHealth in Daytona Beach is seeking a friendly Front Desk / Guest Services Associate. You will greet patients and visitors, screen entrants, issue badges, and aid the healthcare team with information while maintaining confidentiality and calm in stressful situations.

The role emphasizes strong customer service, bilingual communication when possible, and basic computer skills. This on-site position follows a Day shift with PRN scheduling and offers a comprehensive benefits package.