Hospital Security Dispatcher - Calm, Critical Calls

OMC Olathe Medical Center, Inc.; Olathe (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

The University of Kansas Health System in Olathe is seeking a Security Dispatcher to receive emergency calls from the public, employees, and security personnel and relay messages to security teams. The role includes monitoring security systems and dispatching personnel to incidents and alarms.

The ideal candidate will have a high school diploma or GED, experience with security or emergency codes, and strong communication skills.

Qualifications

• High School Diploma or GED required.
• Experience with security or emergency codes.
• Strong verbal communication and listening skills.
• Familiarity with telephone and radio communication systems.
• Ability to stay calm and focused under pressure.
• Excellent time management and computer skills.

Responsibilities

• Answer emergency and non-emergency calls from the public, employees, and security personnel.
• Relay messages and dispatch personnel and equipment via radio communication.
• Maintain clear and accurate communication with security teams and external agencies.
• Monitor security systems, including video surveillance and access control systems.
• Dispatch security personnel to respond to incidents and alarms.
• Monitor security personnel's locations and activities.
• Maintain accurate records of all calls, activities, and incidents.
• Generate reports related to security operations.
• Provide professional and courteous customer service to the public.
• Address inquiries and concerns related to security.
• Stay up-to-date on current security policies and procedures.
• Work with the security team to ensure that all personnel are following protocols.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Skills

Strong verbal communication

Radio communication

Time management

Calm under pressure

Telephone systems familiarity

Computer skills

Education

High School Diploma or GED

Tools

Radio communication systems

Telephone systems

Job description

The University of Kansas Health System in Olathe is seeking a Security Dispatcher to receive emergency calls from the public, employees, and security personnel and relay messages to security teams. The role includes monitoring security systems and dispatching personnel to incidents and alarms.

The ideal candidate will have a high school diploma or GED, experience with security or emergency codes, and strong communication skills.