Emergency Security Dispatcher

Kansas Health System; Olathe (KS); On-site; USD 25,000 - 36,000; Full time

Job summary

Kansas Health System in Olathe is seeking a Security Dispatcher to receive emergency and non-emergency calls and relay messages to security personnel. This full-time role involves monitoring security systems, dispatching to incidents and alarms, and maintaining accurate records.

12-hour shifts rotate every other weekend, with a focus on professional communication, calm under pressure, and coordination with external agencies. Prior security or emergency response experience is preferred.

Qualifications

• High School diploma or GED required.
• Experience with security or emergency codes.
• Strong verbal communication and listening skills.
• Familiarity with telephone and radio communication systems.
• Ability to stay calm and focused under pressure.
• Good time management and computer literacy.

Responsibilities

• Answer emergency and non-emergency calls from the public, employees, and security personnel.
• Relay messages and dispatch personnel and equipment via radio communication.
• Maintain clear and accurate communication with security teams and external agencies.
• Monitor security systems, including video surveillance and access control systems.
• Dispatch security personnel to respond to incidents and alarms.
• Monitor security personnel's locations and activities.
• Maintain accurate records of all calls, activities, and incidents.
• Generate reports related to security operations.
• Provide professional and courteous customer service to the public.
• Address inquiries and concerns related to security.
• Stay up-to-date on current security policies and procedures.
• Work with the security team to ensure that all personnel are following protocols.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Skills

Strong verbal communication

Familiarity with telephone systems and

Radio communication

Ability to remain calm under pressure

Time management

Computer skills

Education

High School Diploma or GED

Job description

Kansas Health System in Olathe is seeking a Security Dispatcher to receive emergency and non-emergency calls and relay messages to security personnel. This full-time role involves monitoring security systems, dispatching to incidents and alarms, and maintaining accurate records.

12-hour shifts rotate every other weekend, with a focus on professional communication, calm under pressure, and coordination with external agencies. Prior security or emergency response experience is preferred.