Security Dispatcher

OMC Olathe Medical Center, Inc.; Olathe (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

The University of Kansas Health System in Olathe is seeking a Security Dispatcher to receive emergency calls from the public, employees, and security personnel and relay messages to security teams. The role includes monitoring security systems and dispatching personnel to incidents and alarms.

The ideal candidate will have a high school diploma or GED, experience with security or emergency codes, and strong communication skills.

Qualifications

• High School Diploma or GED required.
• Experience with security or emergency codes.
• Strong verbal communication and listening skills.
• Familiarity with telephone and radio communication systems.
• Ability to stay calm and focused under pressure.
• Excellent time management and computer skills.

Responsibilities

• Answer emergency and non-emergency calls from the public, employees, and security personnel.
• Relay messages and dispatch personnel and equipment via radio communication.
• Maintain clear and accurate communication with security teams and external agencies.
• Monitor security systems, including video surveillance and access control systems.
• Dispatch security personnel to respond to incidents and alarms.
• Monitor security personnel's locations and activities.
• Maintain accurate records of all calls, activities, and incidents.
• Generate reports related to security operations.
• Provide professional and courteous customer service to the public.
• Address inquiries and concerns related to security.
• Stay up-to-date on current security policies and procedures.
• Work with the security team to ensure that all personnel are following protocols.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Skills

Strong verbal communication

Radio communication

Time management

Calm under pressure

Telephone systems familiarity

Computer skills

Education

High School Diploma or GED

Tools

Radio communication systems

Telephone systems

Job description

Position Title Security Dispatcher Olathe Hospital Position Summary / Career Interest: The Security Dispatcher is responsible for receiving emergency calls from the public, employees, and security personnel and relaying messages to security personnel. Monitor security systems and dispatch security to incidents and alarms.

Note: 12 hour shifts, will rotate every other weekend

Responsibilities and Essential Job Functions

• Answer emergency and non-emergency calls from the public, employees, and security personnel.
• Relay messages and dispatch personnel and equipment via radio communication.
• Maintain clear and accurate communication with security teams and external agencies.
• Monitor security systems, including video surveillance and access control systems.
• Dispatch security personnel to respond to incidents and alarms.
• Monitor security personnel's locations and activities.
• Maintain accurate records of all calls, activities, and incidents.
• Generate reports related to security operations.
• Provide professional and courteous customer service to the public.
• Address inquiries and concerns related to security.
• Stay up-to-date on current security policies and procedures.
• Work with the security team to ensure that all personnel are following protocols.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.

Skills and duties may vary dependent upon your department or unit.

Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED
• Experience with security or emergency codes

Knowledge Requirements

• Strong verbal communication and listening skills
• Familiarity with telephone systems and radio communication
• Ability to remain calm and focused under pressure
• Time management skills
• Computer skills

Work Hours

Time Type: Full time

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

The health system provides reasonable accommodations to qualified individuals with disabilities.

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.