Hospital Robotics Deployment Specialist

Diligent Robotics; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

Diligent Robotics in Austin, TX is seeking an Implementation Technician to help launch Moxi robots at hospitals nationwide. You will test robots in real-world conditions, train staff, and support the team to ensure smooth introductions.

This role emphasizes hands-on problem solving, clear communication, and strong organization while traveling up to 70% across the U.S. A driver’s license is required, and no robotics background is necessary.

Qualifications

• Customer service experience; you’re friendly, patient and calm when things get hectic.
• Clear communication in person, by phone and over chat.
• Strong organization; you can keep several tasks moving at once.
• Independence; you learn quickly, ask good questions and make sound decisions on your own.
• Collaborative team player; able to work closely with the team and leads while anticipating needs.
• Comfort with technology and curiosity about how things work.
• Healthcare or hospital experience is a plus, not a requirement.

Responsibilities

• Test Moxi robots from start to finish on real hospital routes and report clear feedback to engineers.
• Train clinical and non-clinical hospital staff on how to work with Moxi robots and introduce Moxi to hospital leaders.
• Monitor and assist robots safely as they move through busy hospital hallways during launches.
• Answer questions from hospital staff and, occasionally, patients and visitors about the robot.
• Help prepare robots and sites: receive and pack robots, set up request stations, and label maps in our software.
• Collect data that helps engineers fix door and elevator issues.
• Keep training materials and team resources up to date.
• Flag issues early and support Specialists and Engineers wherever needed.

Skills

Customer service

Clear communication

Strong organization

Independence

Collaborative team player

Comfort with technology

Healthcare/hospital experience a plus

Education

High school diploma or GED

Job description

Diligent Robotics in Austin, TX is seeking an Implementation Technician to help launch Moxi robots at hospitals nationwide. You will test robots in real-world conditions, train staff, and support the team to ensure smooth introductions.

This role emphasizes hands-on problem solving, clear communication, and strong organization while traveling up to 70% across the U.S. A driver’s license is required, and no robotics background is necessary.