Hospital Robotics Field Specialist — Deploy & Train

Diligent Robotics; Indiana; On-site; USD 70,000 - 100,000; Full time

Job summary

Diligent Robotics is seeking a Field Application Specialist to deploy Moxi robots in hospitals across the United States. You will install, calibrate, and train staff, ensuring smooth go-lives and reliable operation in clinical environments.

You'll map facilities, guide robots through doors and elevators, support live fleets, and provide on-site support and on-call backup. A technical background and strong communication with clinical teams are essential.

Qualifications

• Strong troubleshooting skills across hardware and software.
• Hands-on Linux terminal experience (command line, reading logs); coding or scripting is a plus.
• Confidence explaining technical topics to diverse audiences of varying technical understanding, including clinical staff, facility teams, and hospital leadership.
• Comfort working on your own in a busy, unpredictable environment and juggling priorities with little supervision.
• Able to collaborate and support teammates, maintaining strong cross-functional teamwork when needed.
• Healthcare or hospital experience is a plus, not a requirement.

Responsibilities

• Install, set up, and test Moxi robots at new and expanding hospital sites.
• Map hospital floors and teach Moxi robots to use doors and elevators.
• Support live fleets as sites grow and change, including map updates, adding robots and expanding to new units.
• Diagnose and fix hardware and software issues, and escalate issues as needed.
• Monitor robots during launches and keep implementation tasks on schedule.
• Train hospital staff and leaders on working with Moxi robots, and build trust with nursing, pharmacy, lab and facilities teams.
• Follow customer issues through to resolution and act as the customer’s advocate inside Diligent.
• Share field feedback with Engineering and Product to improve Moxi robots, including support for new integrations.
• Support network and site surveys for prospective and newly signed hospitals.
• Write and update training materials, user guides and procedures that make launches faster and repeatable.
• Provide on-call support before or after hours as needed.

Skills

Troubleshooting

Linux

Coding or scripting

Technical communication

Independent work

Cross-functional teamwork

Healthcare experience

Job description

Diligent Robotics is seeking a Field Application Specialist to deploy Moxi robots in hospitals across the United States. You will install, calibrate, and train staff, ensuring smooth go-lives and reliable operation in clinical environments.

You'll map facilities, guide robots through doors and elevators, support live fleets, and provide on-site support and on-call backup. A technical background and strong communication with clinical teams are essential.