Hospital Robotics Implementation Technician

diligentrobotics; United States; On-site; USD 28,000 - 41,000; Full time

Job summary

Diligent Robotics is hiring an Implementation Technician to support the deployment of Moxi robots across hospitals. You will test robots in real-world settings, train hospital staff, and help ensure smooth launches while traveling to sites nationwide.

You will communicate clearly with clinical and non-clinical teams, stay organized under pressure, and work closely with engineers to deliver reliable robotic solutions. Healthcare exposure is a plus, and some shifts may include nights or weekends.

Qualifications

• Customer service experience; you remain friendly, patient and calm under pressure.
• Clear communication in person, by phone and over chat.
• Strong organizational skills to multitask effectively.
• Independent learner who asks good questions and makes sound decisions.
• Collaborative team player; anticipates needs and takes initiative.
• Comfort with technology and curiosity about how things work.
• Healthcare experience is a plus.

Responsibilities

• Launch Moxi robots at new hospitals by testing in real conditions and training staff.
• Test robots end-to-end on hospital routes and report feedback to engineers.
• Train clinical and non-clinical staff on working with Moxi and introduce to hospital leaders.
• Monitor robot movement in busy hospital hallways during implementation.
• Answer questions from hospital staff and, occasionally, patients and visitors.
• Prepare robots/sites, receive and pack robots, set up stations and label maps.
• Collect data to help engineers fix door and elevator issues.
• Keep training materials and team resources up to date.
• Flag issues early and support Specialists and Engineers where needed.

Skills

Customer service

Communication

Organization

Independence

Teamwork

Technical curiosity

Healthcare exposure

Education

High school diploma or GED

Job description

Diligent Robotics is hiring an Implementation Technician to support the deployment of Moxi robots across hospitals. You will test robots in real-world settings, train hospital staff, and help ensure smooth launches while traveling to sites nationwide.

You will communicate clearly with clinical and non-clinical teams, stay organized under pressure, and work closely with engineers to deliver reliable robotic solutions. Healthcare exposure is a plus, and some shifts may include nights or weekends.