Hospital Robotics Field Engineer

Diligent Robotics; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Diligent Robotics is seeking a proactive Field Service Technician to install, configure, and test Moxi robots at hospital sites across the country. You will map facilities, train staff, and support live fleets as deployments expand.

Ideal candidates are hands-on, comfortable with Linux, and able to explain technical concepts to clinical and facility teams. Some travel and after-hours support are expected as launches occur.

Qualifications

• Proven troubleshooting across hardware and software in real-world environments.
• Hands-on Linux terminal skills; basic scripting a plus.
• Ability to explain technical topics to non-technical staff.
• Comfort working autonomously in busy hospital settings.
• Collaborates effectively with diverse teams and disciplines.
• Experience in healthcare settings is a bonus.

Responsibilities

• Install, set up, and test Moxi robots at hospital sites.
• Map hospital floors and teach Moxi to use doors and elevators.
• Support live fleets as sites grow, including map updates and expansions.
• Diagnose hardware/software issues; escalate complex problems with clear tickets.
• Monitor robots during launches and keep deployment tasks on schedule.
• Train hospital staff and build trust with nursing, pharmacy, lab and facilities teams.
• Follow customer issues through to resolution and advocate for the customer.
• Share field feedback with Engineering and Product to improve Moxi robots.
• Support network and site surveys for prospective and newly signed hospitals.
• Write and update training materials, user guides and procedures.
• Provide on-call support before or after hours as needed.

Skills

Troubleshooting

Linux CLI

Technical communication

Self-motivation

Cross-functional teamwork

Healthcare exposure a plus

Job description

Diligent Robotics is seeking a proactive Field Service Technician to install, configure, and test Moxi robots at hospital sites across the country. You will map facilities, train staff, and support live fleets as deployments expand.

Ideal candidates are hands-on, comfortable with Linux, and able to explain technical concepts to clinical and facility teams. Some travel and after-hours support are expected as launches occur.