PC Support Technician - Temporary

Saint Peter's Healthcare System; New Brunswick (NJ); On-site; USD 42,000 - 54,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Free onsite parking

Generous 401(k) match

Adoption assistance

Back-up daycare

Recognition rewards

Tuition assistance

Job summary

Saint Peter's Healthcare System is seeking a PC Support Technician - Temporary to join our IT team in New Jersey. You will provide expert desktop and software support to hospital staff, troubleshoot hardware and software issues, and assist with remote desktop sessions as needed.

This role emphasizes timely resolution, accuracy, and good customer service in a fast-paced clinical environment. You will work with Windows and Mac OS, office productivity tools, and standard hospital applications,

Qualifications

• Strong problem-solving skills and a passion for staying current with technology.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configuration.
• Excellent communication and interpersonal skills to assist users effectively with proven ability to work collaboratively in a team environment.
• Experience with Windows OS and Mac OS, including installation, configuration, and troubleshooting.
• Proficiency in troubleshooting, repairing, and maintaining desktop hardware components, including CPUs, RAM, hard drives, and peripherals.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Responsibilities

• Provide expert network and computer support, assisting hospital staff with computer-related issues, installing, and maintaining hardware and software, monitoring network traffic, overseeing automatic backups, and analyzing and troubleshooting problems promptly.
• Install, configure, and troubleshoot software applications, including Microsoft Office Suite and various productivity tools. Provide remote desktop support using remote desktop tools and techniques to end users.
• Support a range of software applications, including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications. Responds to inquiries about the software applications it supports and offers assistance. Contributes to the licensing of software products.
• Provide timely solutions to user requests for assistance with personal computer hardware issues. Point users in the direction of the best course of action if problems are outside the IT department's purview. Keep thorough records of user assistance requests and periodically evaluate them to determine the need to improve education and training.
• Collaborate closely with IT management and immediately alerts them to any potential problems encountered while completing assignments. Attends educational programs and training sessions to expand knowledge of technological breakthroughs. Keeps up with new technological trends by consulting a variety of sources, such as trade periodicals and websites.

Skills

Problem solving

Networking basics (TCP/IP, DNS, DHCP,

Communication skills

Windows & Mac OS troubleshooting

Hardware troubleshooting

Certifications (A+/Network+/MCP)

Tools

Remote Desktop Tools

Microsoft Office

Novell Software

Job description

PC Support Technician - Temporary

Epic Build

The PC Support Technician - Temporary will:

• Provide expert network and computer support, assisting hospital staff with computer-related issues, installing, and maintaining hardware and software, monitoring network traffic, overseeing automatic backups, and analyzing and troubleshooting problems promptly.
• Install, configure, and troubleshoot software applications, including Microsoft Office Suite and various productivity tools. Provide remote desktop support using remote desktop tools and techniques to end users.
• Support a range of software applications, including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications. Responds to inquiries about the software applications it supports and offers assistance. Contributes to the licensing of software products.
• Provide timely solutions to user requests for assistance with personal computer hardware issues. Point users in the direction of the best course of action if problems are outside the IT department's purview. Keep thorough records of user assistance requests and periodically evaluate them to determine the need to improve education and training.
• Collaborate closely with IT management and immediately alerts them to any potential problems encountered while completing assignments. Technology Awareness and Education: Keep abreast of quickly evolving technological trends to guarantee the hospital's IT infrastructure is cutting-edge and secure. Attends educational programs and training sessions to expand knowledge of technological breakthroughs. Keeps up with new technological trends by consulting a variety of sources, such as trade periodicals and websites.

Requirements

• Strong problem-solving skills and a passion for staying current with technology. Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configuration.
• Excellent communication and interpersonal skills to assist users effectively with proven ability to work collaboratively in a team environment. Experience with Windows OS and Mac OS, including installation, configuration, and troubleshooting.
• Proficiency in troubleshooting, repairing, and maintaining desktop hardware components, including CPUs, RAM, hard drives, and peripherals.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.

The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status.

Benefits

• medical, dental, and vision insurance
• savings accounts, voluntary benefits, wellness programs and discounts
• paid life insurance
• generous 401(k) match
• adoption assistance
• back-up daycare
• free onsite parking
• recognition rewards

Saint Peter's offers a robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future. Benefits include medical, dental, and vision insurance; savings accounts, voluntary benefits, wellness programs and discounts, paid life insurance, generous 401(k) match, adoption assistance, back-up daycare, free onsite parking, and recognition rewards.

You can take your career to the next level by participating in either a fully paid tuition program or our generous tuition assistance program. Learn more about our benefits by visiting our site at Saint Peter's.