Operator PBX

HCA Healthcare; Bountiful (UT); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

Retirement savings plan

Education and certification support

Employee discounts

Job summary

Lakeview Hospital is seeking a PBX Operator to support patient care by handling calls, greeting visitors, and coordinating hospital communications. You will monitor emergency codes, assist with registration, and provide after-hours document requests as needed.

You will work with a compassionate team at Lakeview Hospital, part of the HCA Healthcare network, committed to caring like family and delivering high-quality service.

Qualifications

• Excellent customer service and communication abilities.
• Some switchboard or receptionist experience preferred.
• Basic computer knowledge and typing skills required.
• Ability to read, write and speak English clearly.

Responsibilities

• Receive, screen, and transfer incoming hospital calls.
• Greet and direct patients and visitors.
• Facilitate hospital overhead paging and internal communications.
• Monitor emergency codes and alarms across the campus.
• Provide visual surveillance and report suspicious activity.
• Assist with patient registration and minor secretarial duties.
• Handle emergent and stat medical record requests after hours.

Skills

Customer service

Switchboard experience

Basic computer skills

English proficiency

Calm under pressure

Job description

Job Summary and Qualifications

As a PBX Operator at our facility you will have an important role in patient care and you will be joining a skilled, compassionate team that focuses on providing excellent customer service and reliable support to one another. They believe in and live by our HCA Healthcare ideal of “caring like family”. In this role:

• You will receive, screen, and transfer incoming hospital telephone calls.


• You will greet and direct patients and visitors.


• You will facilitate the overhead paging system in the hospital and direct communications throughout the facility.


• You will be on stand-by continually to give proper notifications of emergency codes and alarms whenever those are triggered throughout the hospital campus.


• You will provide visual surveillance by monitoring security camera images displayed within the PBX office. You will report any suspicious, criminal, and/or unsafe actions observed.


• You will assist with patient registration as needed and perform minor secretarial duties.


• You will perform emergent and stat medical record requests for after hour doctor offices, emergency rooms, and/or urgent care.

Qualifications:

• Excellent customer services skills.


• Some previous switchboard and receptionist experience preferred.


• Basic computer knowledge and keyboarding skills required.


• Must be able to read, write, and speak English; good verbal and written skills required


• Must be patient and courteous at all times, even under stressful situations

Benefits

Lakeview Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services


• Wellbeing support, including free counseling and referral services


• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence


• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling


• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing


• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Lakeview Hospital: Where Compassion Meets Excellence

Lakeview Hospital (https://lakeviewhospital.com/) is a 125+ bed community hospital located in Bountiful, Utah, just north of Salt Lake City. We are proud to be nationally recognized as one of the nation’s 100 Top Hospitals for fourteen years and honored as one of Modern Healthcare’s Best Places to Work.

Our mission is simple: to care for and improve human life. Every day, our caregivers deliver high-quality, compassionate care to the people who matter most—our families, friends, and neighbors. This commitment to caring is the foundation of everything we do.

Bountiful offers a unique blend of small-town charm and year-round recreation. From skiing and snowboarding in the winter to boating, hiking, and golf in the summer, our location provides an exceptional lifestyle for our colleagues and their families

As part of HCA Healthcare, Lakeview Hospital is connected to a nationwide network of over 300 affiliated facilities. This means greater opportunities for career growth, professional development, and relocation across the country. We’re more than a hospital—we’re a community of caregivers united by purpose and passion

Join us at Lakeview Hospital and discover a career where your dedication is valued, your growth is supported, and your work truly makes a difference.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Operator PBX opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.