PBX Operator: Patient Communications (Weekend/Night)

HCA Healthcare; Salt Lake City (UT); On-site; USD 35,000 - 48,000; Part time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) Plan with 100% match on 3% to 9

Education support

Additional family and life benefits

Job summary

St. Mark's Hospital in Salt Lake City, part of HCA Healthcare, is seeking a PBX Operator PRN to join a caring team. You will manage calls, greet visitors, support paging, and assist with patient registration during off-hours, contributing to a reliable patient experience.

This role emphasizes service, punctuality, and calm communication under pressure, with weekend and night shifts. The department values teamwork and a humane approach to care, providing training and a supportive environment.

Qualifications

• Excellent customer services skills.
• Some previous switchboard and receptionist experience preferred.
• Basic computer knowledge and keyboarding skills required.
• Must be able to read, write, and speak English; good verbal and written skills required.
• Must be patient and courteous at all times, even under stressful situations.

Responsibilities

• You will receive, screen, and transfer incoming hospital telephone calls.
• You will greet and direct patients and visitors.
• You will facilitate the overhead paging system in the hospital and direct communications throughout the facility.
• You will be on stand‑by continually to give proper notifications of emergency codes and alarms whenever those are triggered throughout the hospital campus.
• You will provide visual surveillance by monitoring security camera images displayed within the PBX office. You will report any suspicious, criminal, and/or unsafe actions observed.
• You will assist with patient registration as needed and perform minor secretarial duties.
• You will perform emergent and stat medical record requests for after hour doctor offices, emergency rooms, and/or urgent care.

Skills

Customer service

Switchboard experience

Receptionist experience

English proficiency

Professional demeanor

Job description

St. Mark's Hospital in Salt Lake City, part of HCA Healthcare, is seeking a PBX Operator PRN to join a caring team. You will manage calls, greet visitors, support paging, and assist with patient registration during off-hours, contributing to a reliable patient experience.

This role emphasizes service, punctuality, and calm communication under pressure, with weekend and night shifts. The department values teamwork and a humane approach to care, providing training and a supportive environment.