Hospital PBX & Emergency Communications Specialist

St. David's South Austin Medical Center; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) plan with match

Education support

Employee discounts

Job summary

St. Davids South Austin Medical Center is seeking a PBX Operator to manage the hospital switchboard, monitor alarms, and disseminate information during internal emergencies.

The role requires professional communication, prompt call handling, and accurate paging to physicians and staff. Responsibilities include maintaining on-call assignments, routing calls, protecting patient confidentiality, logging codes, and contributing to quality and process improvement initiatives.

Qualifications

• Must have excellent communication and telephone skills.
• Answers telephone promptly and professionally.
• Routes calls and relays information to physicians and staff.
• Maintains up-to-date on-call and beeper assignments.
• Maintains patient confidentiality per policy.

Responsibilities

• Operate hospital switchboard for incoming, outgoing, and internal calls.
• Page, locate, and relay information to physicians and employees.
• Maintain current on-call and beeper schedules.
• Log and monitor emergency codes and system alarms.
• Monitor telecommunications equipment and report issues.
• Participate in quality improvement and process improvement activities.
• Sort and route incoming mail to departments or staff.
• Prepare daily overnight mail and scanning tasks for RSC.

Skills

Excellent communication

Telephone skills

Relays information to physicians

On-call assignments

Professional image

Job description

St. Davids South Austin Medical Center is seeking a PBX Operator to manage the hospital switchboard, monitor alarms, and disseminate information during internal emergencies.

The role requires professional communication, prompt call handling, and accurate paging to physicians and staff. Responsibilities include maintaining on-call assignments, routing calls, protecting patient confidentiality, logging codes, and contributing to quality and process improvement initiatives.