Hospital Patient Access Supervisor: Admissions & ED Lead

University of California- Davis Health; Sacramento (CA); On-site; USD 43,000 - 76,000; Full time

Job summary

University of California- Davis Health in Sacramento is seeking a Patient Access Services Supervisor to oversee hospital registration, admissions, ED arrivals and financial counseling. You will lead the ED Financial Counselors and administrative staff, ensure staffing, provide performance feedback and maintain training materials.

The role requires strong supervisory, organizational, and communication skills with experience in a hospital setting and Epic EHR.

Qualifications

• Bachelor's degree in a related field and/or a combination of experience, education and/or training required.
• Previous leadership experience required.
• Experience working in a hospital setting.
• Epic (EHR) Experience.
• Demonstrated supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage the complex workflow and multiple priorities of admissions and registration.
• Demonstrated ability to work effectively with all levels of management as well as with clinical care providers, administrative and business personnel, and other stakeholders on issues related to patient admissions, registration, and financial counseling.
• Skills to assess learning needs of staff and to participate in their training and development to promote growth within their position and the University.
• Strong verbal communications skills, with the ability to effectively motivate others and to convey complex information in a clear and concise manner.
• Written communication skills to compose letters, merit evaluations, reports, policies and procedures, and Situation Response Guidelines that could include medical, financial, and administrative information clearly and concisely.
• Extensive knowledge of healthcare insurance systems: including HMO, PPO, Federal Government programs, State programs, Third party liability, and Charity Care.

Responsibilities

• Supervise and lead staff within the Patient Access Services unit.
• Provide guidance to support staff and direct subordinates to complete assignments.
• Maintain staffing levels across shifts and ensure quality reviews and timely performance feedback.
• Prepare management updates and ensure policy adherence and training material updates.
• Collaborate with leadership and clinical staff on admissions and registration processes and payer requirements.
• Engage in problem solving and negotiation to optimize patient throughput and revenue collection.
• Ensure confidentiality and maintain professional standards in all interactions.

Skills

Leadership experience

Supervisory skills

Interpersonal communication

Public speaking

Education

Bachelor's degree

Tools

Epic (EHR)

Job description

University of California- Davis Health in Sacramento is seeking a Patient Access Services Supervisor to oversee hospital registration, admissions, ED arrivals and financial counseling. You will lead the ED Financial Counselors and administrative staff, ensure staffing, provide performance feedback and maintain training materials.

The role requires strong supervisory, organizational, and communication skills with experience in a hospital setting and Epic EHR.