Hospital Operations Manager

National Veterinary Associates, Inc.; Lake Charles (LA); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

National Veterinary Associates, Inc. seeks a proactive Hospital Manager to lead Animal Medical Center of Moss Bluff. You will partner with the Managing Veterinarian to run a profitable operation, focusing on patient care and customer service, while guiding a growing team on-site.

You will own the hospital’s P&L, manage costs, scheduling, payroll, and labor, implement new technologies, and foster a culture of excellence. Regular on-site presence is required to engage with clients and staff.

Qualifications

• Bachelor’s degree preferred in business or related field.
• 3–5 years in a managerial role with customer service experience.
• Experience in hospital, retail, or service industries is a plus.

Responsabilités

• Own P&L and drive hospital performance.
• Collaborate with regional leadership to forecast needs.
• Manage accounts receivable and costs.
• Oversee inventory and labor costs.
• Lead scheduling and payroll.
• Promote best practices and culture.
• Improve client service and operations workflows.
• Implement new technologies and initiatives.
• Maintain licensure for DVMs.
• Provide feedback and handle difficult conversations.
• Maintain the highest level of client service.

Connaissances

Managerial experience

Customer service

Team leadership

Formation

Bachelor’s degree in business or related field

Description du poste

Hospital Name: Animal Medical Center of Moss Bluff

Job Type: Hospital Management

Employment Type: Permanent

Description & Requirements

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Animal Medical Center of Moss Bluffis actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

For more details, please visit our website at:www.animalmedicalcenterofmossbluff.com

The Opportunity:

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus