Hospital Logistics Expert

Arista Non-DVM; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k retirement plan

HSA

Employee Assistance Program

Paid Time Off & Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Job summary

Arista is innovating advanced pet care through seamless navigation and care that benefits pets, clients, and veterinary professionals. We value an inclusive, collaborative workplace where team members feel empowered to grow.

The Hospital Logistics Expert works with the Hospital Director and Care Navigation Team to optimize patient flow and care quality, ensuring transparent, efficient journeys for every patient.

Qualifications

• 5+ years in healthcare (vet tech, nurse, or clinical exp).
• Strong understanding of veterinary medicine, specialty services, and emergency care.
• Comfort with medical terminology and EMR/PIMS systems to track treatments and flow.
• Highly organized and able to multitask and prioritize.
• Ability to work in-person nights, weekends, holidays, and on-call.

Responsibilities

• Track patient progress from drop-off to discharge, coordinating care navigator, client, vet, and Arista team.
• Build relationships with Arista specialty and emergency teams.
• Manage information flow to minimize interruptions during care.
• Serve as primary contact for care navigator and triage for new/existing clients.
• Help develop and improve electronic tools to streamline care delivery.
• Perform general hospital management duties such as calls, drop-off/pick-up prep, and support.

Skills

Healthcare experience

Veterinary medicine knowledge

EMR/PIMS proficiency

Organizational skills

Multitasking

In-person nights/weekends shifts

Tools

EMR/PIMS systems

Job description

Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals.

At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow.

Oour Core Values & Culture

At Arista, our Core Values are the foundation for how we think about our jobs and how we treat others – clients, their pets, our referring veterinary community, and one another.

We recruit and promote Arista Team Members with an intentional focus on inclusivity, preserving our strong culture, and recognizing individual abilities and accomplishments.

The Hospital Logistics Expert works with the Hospital Director and Care Navigation Team to improve efficiency and quality of care by ensuring the patient journey is as efficient and transparent to all throughout the care of the patient.

A Day in the Life

• Primarily focused on drop-off and hospitalized patients, this role is responsible for tracking patient progress throughout the day and ensuring that all parties – care navigator, client, primary care veterinarian, and full Arista team are kept informed
• Build strong relationships with the Arista specialty & emergency teams
• Facilitate hospital teams’ ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication, including updates and information flow
• Serve as primary contact point for care navigator during the day; serve as triage technician for new and existing clients as needed by Care Navigator
• Help develop and improve the electronic tools needed to streamline and create more efficiencies in the provision of advanced care
• General hospital management duties as required, such as managing phone calls, facilitating drop-off/pick-up preparation, and individual service support
• See full Job Description for additional responsibilities

What You'll Bring to the Team

• 5+ years of experience working in healthcare - veterinary technician, nurse, or relevant clinical experience
• Strong understanding of veterinary medicine, specialty services, and emergency care
• Must be comfortable with medical terminology and have high proficiency with Electronic Medical Record/PIMS systems to track patient treatments and case flow
• Extremely organized and able to easily multitask and prioritize for an efficient working style
• Ability to work in-person nights, weekends, holidays, and on-call shifts as needed
• Ability to lift up to 50 lbs independently and over 50 lbs with assistance
• Stamina for frequent standing, bending, crouching, walking, lifting, carrying, and reaching
• Ability to work effectively in environments with noise, animal odors, and other sensory stimuli
• Ability to meet any position-specific screening requirements, such as a clinical acumen assessment

At Arista, we know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people through investing in programs, resources, and benefits that empower our Team to thrive both professionally and personally.

In addition to health, dental, vision, disability, & life insurance, a competitive 401k retirement plan, HSA, a robust Employee Assistance Program, and a variety of other supplemental benefit offerings, our full-time Team Members receive:

• Paid Time Off & Floating Holidays
• Personal Pet-Care Program
• Parental Pay
• Flexible Schedules

Voluntary Self-Identification

Qualified resume submissions are considered for employment without regard to race, religion, sex, national origin, marital status, sexual orientation, veteran status, or disability. If you choose to complete this survey, your responses will be kept confidential. Completion of this form is VOLUNTARY and your decision not to complete it will NOT preclude you from employment consideration.