Hospital Lobby Concierge & Visitor Support

Henry Ford Health; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Henry Ford West Bloomfield Hospital is seeking a Lobby Services Attendant to greet visitors, assist patients, and direct them to their destinations. You will help maintain a welcoming environment, manage driveway flow, and support staff with a professional, friendly presence across lobby areas.

The role emphasizes clear communication, reliable computer use (Word and email), and strong customer-service skills to contribute to a positive patient experience at our campus.

Qualifications

• High school diploma or GED.
• Minimum 6 months of related customer service experience.
• Ability to read, write, and understand oral and written instructions; proficient computer use (Word & email).

Responsibilities

• Greet and assist customers by providing information and ensuring they reach their proper destinations.
• Monitor and direct driveway traffic to maintain a smooth flow of vehicles.
• Provide general customer relations assistance at lobby entrances.
• Maintain a clean, neat, and professional appearance at all times.
• Use courteous and respectful demeanor to enhance the visitor experience.

Education

High school diploma / GED

Tools

Microsoft Word

Email

Job description

Henry Ford West Bloomfield Hospital is seeking a Lobby Services Attendant to greet visitors, assist patients, and direct them to their destinations. You will help maintain a welcoming environment, manage driveway flow, and support staff with a professional, friendly presence across lobby areas.

The role emphasizes clear communication, reliable computer use (Word and email), and strong customer-service skills to contribute to a positive patient experience at our campus.