Concierge Agent

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Henry Ford Health seeks a Concierge to ensure total patient and guest satisfaction by delivering exemplary service to guests and stakeholders. You will greet guests in a cheerful, professional manner, assess needs, and be a resource for information across departments.

You will address feedback per policy and regulatory requirements. The role is part-time, 24 hours per week, 9:00am - 5:30pm, with days varying and no weekends.

Qualifications

• High School diploma or GED required.
• Three years of customer service experience.
• Valid, unrestricted Michigan driver's license in good standing.
• Must read and write and understand oral and written instructions.
• Strong interpersonal and communication skills.
• Hospital experience preferred.
• Knowledge of local community, area, and region.

Responsibilities

• Greet guests cheerfully and professionally.
• Assess and anticipate guest needs and requests.
• Circulate through the hospital to ensure patient and family satisfaction.
• Handle customer feedback per policy and regulatory requirements.

Skills

Interpersonal skills

Customer service

Communication

Reading & writing

Local knowledge

Discretion & confidentiality

Education

High School diploma or GED

Hospitality management training (asset)

Tools

Email proficiency

Database management

Job description

Job Description

** GENERAL SUMMARY:**

Under general supervision, the Concierge shall ensure total satisfaction of the patient and guest experience, delivering the exemplary customer service to all guests and stakeholders of a Henry Ford Hospital. He or she will greet guests in a cheerful and professional manner and will assess and anticipate guest's needs. The Concierge will be resourceful and creative to find ways of satisfying guests and stakeholder's needs, inquiries or requests with professionalism and efficiency. Routinely circulates through the hospital to ensure that each patient and their familie's service exceed their expectations. He or she is a source of information from both internal and external customers. He or she will be responsible for all customer feedback addressing challenges as needed and ensuring customer satisfaction. Will also be responsible for ensuring all feedback responses are in line with our policy as well as regulatory requirements.

Qualifications:
Qualifications

• High School graduate or G.E.D. equivalent required.
• Post secondary training in hospitality management is an asset, preferred.
• Must be able to read and write and understand oral and written instructions.
• Must possess a valid, unrestricted, and insurable Michigan Driver's License in good standing (three or fewer points).
• Must always be clean, neat, and professional in appearance.
• Must have good interpersonal skills, customer service attributes and ability to communicate effectively with internal and external customers.
• Must demonstrate and always use customer friendly demeanor and etiquette.
• Highly trustworthy and able to deal with confidential information. Strong knowledge of local community, area, and region.
• Three years customer service experiences.
• Hospital experience preferred.
• Computer proficiency including email and database management skills.
• Knowledge of a second language is an asset.

Additional Information

Part Time, 24 hours/week

_ Schedule_ : 9:00am - 5:30pm, days of week will vary, no weekends