Lobby Services Attendant

Henry Ford Health; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Henry Ford West Bloomfield Hospital is seeking a Lobby Services Attendant to greet visitors, assist patients, and direct them to their destinations. You will help maintain a welcoming environment, manage driveway flow, and support staff with a professional, friendly presence across lobby areas.

The role emphasizes clear communication, reliable computer use (Word and email), and strong customer-service skills to contribute to a positive patient experience at our campus.

Qualifications

• High school diploma or GED.
• Minimum 6 months of related customer service experience.
• Ability to read, write, and understand oral and written instructions; proficient computer use (Word & email).

Responsibilities

• Greet and assist customers by providing information and ensuring they reach their proper destinations.
• Monitor and direct driveway traffic to maintain a smooth flow of vehicles.
• Provide general customer relations assistance at lobby entrances.
• Maintain a clean, neat, and professional appearance at all times.
• Use courteous and respectful demeanor to enhance the visitor experience.

Education

High school diploma / GED

Tools

Microsoft Word

Email

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Lobby Services Attendant - Henry Ford Health

Job Title

Lobby Services Attendant

About the Department

Join the team at Henry Ford West Bloomfield Hospital, a unique healthcare environment set on 80 tranquil acres in one of Oakland County's most desirable communities. Our hospital blends clinical excellence with a wellness-first approach, featuring ponds, a greenhouse, walking trails, and a demonstration kitchen. As a Lobby Services Attendant, you'll be part of a team dedicated to creating a welcoming and supportive atmosphere for our patients, visitors, and staff, ensuring every interaction reflects our commitment to exceptional care.

Role Overview

As a Lobby Services Attendant, you will be the first point of contact for visitors and patients, providing exceptional customer service by greeting, assisting, and directing them to their destinations. Your role is vital in ensuring a positive and seamless experience for everyone who enters our facility, contributing to the overall patient and visitor satisfaction at Henry Ford West Bloomfield Hospital.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and assist customers by providing information and ensuring they reach their proper destinations.
• Monitor and direct driveway traffic to maintain a smooth flow of vehicles.
• Provide general customer relations assistance at lobby entrances.
• Maintain a clean, neat, and professional appearance at all times.
• Use customer-friendly demeanor and etiquette to enhance the visitor experience.

What We Offer

At Henry Ford Health, we foster an environment of collaboration, growth, and mission-driven work. You’ll have opportunities to advance your career, contribute to innovative healthcare solutions, and make a meaningful impact in the lives of our patients and communities.

Qualifications

Required Qualifications

• High school graduate or G.E.D. equivalent.
• Six months of related customer service experience.
• Ability to read, write, and understand oral and written instructions.
• Proficiency with using a computer, including Microsoft Word and email.
• Good interpersonal skills and the ability to communicate effectively with internal and external customers.

Preferred Qualifications

• A valid, unrestricted, and insurable Michigan Driver's License in good standing (three or fewer points).