Hospital Lobby Concierge & Guest Experience

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

Henry Ford West Bloomfield Hospital is seeking a Lobby Services Attendant to greet visitors, assist patients, and direct them to their destinations, contributing to a welcoming environment for all. You will monitor driveway traffic and ensure smooth vehicle flow while maintaining a neat, professional lobby presence.

Ideal candidates have a high school diploma or GED and at least six months of customer service experience, with strong communication and computer skills (Word and email) to support

Qualifications

• High school diploma or GED.
• Six months of related customer service experience.
• Ability to read, write, and understand oral and written instructions.
• Proficiency with a computer, including Microsoft Word and email.
• Good interpersonal skills and communication with customers.

Responsibilities

• Greet and assist customers, providing information and guiding them to destinations.
• Monitor and direct driveway traffic to maintain smooth vehicle flow.
• Provide general customer relations support at lobby entrances.
• Maintain a clean, neat, and professional appearance at all times.
• Use a friendly demeanor and etiquette to enhance the visitor experience.

Skills

Customer service

Communication

Interpersonal skills

Reading & writing

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Word

Email

Job description

Henry Ford West Bloomfield Hospital is seeking a Lobby Services Attendant to greet visitors, assist patients, and direct them to their destinations, contributing to a welcoming environment for all. You will monitor driveway traffic and ensure smooth vehicle flow while maintaining a neat, professional lobby presence.

Ideal candidates have a high school diploma or GED and at least six months of customer service experience, with strong communication and computer skills (Word and email) to support