Hospital Liaison: Donor Relations & Partnerships

HonorBridge, Inc.; Winston-Salem (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

100% Company-Paid Employee Medical 1

Health Reimbursement Account (HRA)

Company-Paid Life Insurance

Long-Term Disability

Voluntary Short-Term Disability

Up to 8% Employer Retirement Match

Generous Paid Time Off

Annual Work-Life Balance Benefit

Annual Mental Health Benefit

Dental and Vision Insurance

Job summary

HonorBridge, Inc. is seeking a Hospital Liaison to serve as the primary relationship manager for assigned hospitals, fostering strong partnerships to improve organ and tissue donation outcomes across the service area.

The role involves education, collaboration with physicians and administrators, and monitoring donation performance. Occasional travel and after-hours work may be required to support hospital partners and organizational objectives.

Qualifications

• Bachelor's degree required; Marketing, Communications, Healthcare, or related field preferred.
• Valid driver's license and ability to travel throughout the service area.
• Demonstrated relationship-building and stakeholder management skills.
• Strong verbal, written, and presentation skills.
• Excellent organizational and time-management abilities with the capacity to manage multiple priorities.
• Strong customer service mindset and commitment to service excellence.
• Ability to analyze data, identify trends, and develop actionable strategies.
• Proficiency with Microsoft Office applications and database systems.
• Ability to influence, negotiate, and build consensus across diverse audiences.
• Passion for healthcare, organ donation, and serving others.

Responsibilities

• Develop and maintain strong relationships with hospital leadership, physicians, nurses, and key stakeholders within assigned hospitals.
• Create and execute strategic hospital development plans designed to increase organ and tissue donation opportunities.
• Collaborate with hospital partners to establish goals, monitor progress, and implement initiatives that improve donation performance.
• Serve as a resource and subject matter expert on donation-related regulations, policies, and best practices, including CMS and Joint Commission requirements.
• Evaluate donor potential and hospital referral processes to identify opportunities for improvement.
• Conduct death record reviews, referral analyses, and process assessments to support quality improvement efforts.
• Develop and implement action plans that strengthen donation outcomes and improve referral performance.
• Conduct after-action reviews and provide timely feedback and follow-up following donation activity.
• Identify process gaps and work collaboratively with hospital teams to resolve barriers and improve consistency.
• Partner with HonorBridge clinical and operational teams during referrals and donation cases to support successful outcomes.
• Provide educational programs, in-services, presentations, and training opportunities for healthcare professionals.
• Promote ongoing communication and collaboration between hospital staff and HonorBridge teams.
• Coordinate hospital development initiatives that enhance awareness, engagement, and referral performance.
• Monitor hospital needs and proactively develop solutions that improve the donation process.
• Maintain access to and appropriately utilize EMRs to support donation activities.
• Ensure confidentiality of patient, donor, recipient, and hospital information at all times.
• Represent HonorBridge's mission, values, and commitment to service excellence in every interaction.

Skills

Relationship-building

Stakeholder management

Verbal communication

Written communication

Presentation skills

Organizational skills

Time management

Customer service

Data analysis

MS Office / databases

Influence & negotiation

Cross-team collaboration

Healthcare passion

Education

Bachelor's degree in Marketing, Communications, Healthcare, or related field

Job description

HonorBridge, Inc. is seeking a Hospital Liaison to serve as the primary relationship manager for assigned hospitals, fostering strong partnerships to improve organ and tissue donation outcomes across the service area.

The role involves education, collaboration with physicians and administrators, and monitoring donation performance. Occasional travel and after-hours work may be required to support hospital partners and organizational objectives.