Hospital Liaison

HonorBridge, Inc.; Winston-Salem (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

100% Company-Paid Employee Medical 1

Health Reimbursement Account (HRA)

Company-Paid Life Insurance

Long-Term Disability

Voluntary Short-Term Disability

Up to 8% Employer Retirement Match

Generous Paid Time Off

Annual Work-Life Balance Benefit

Annual Mental Health Benefit

Dental and Vision Insurance

Job summary

HonorBridge, Inc. is seeking a Hospital Liaison to serve as the primary relationship manager for assigned hospitals, fostering strong partnerships to improve organ and tissue donation outcomes across the service area.

The role involves education, collaboration with physicians and administrators, and monitoring donation performance. Occasional travel and after-hours work may be required to support hospital partners and organizational objectives.

Qualifications

• Bachelor's degree required; Marketing, Communications, Healthcare, or related field preferred.
• Valid driver's license and ability to travel throughout the service area.
• Demonstrated relationship-building and stakeholder management skills.
• Strong verbal, written, and presentation skills.
• Excellent organizational and time-management abilities with the capacity to manage multiple priorities.
• Strong customer service mindset and commitment to service excellence.
• Ability to analyze data, identify trends, and develop actionable strategies.
• Proficiency with Microsoft Office applications and database systems.
• Ability to influence, negotiate, and build consensus across diverse audiences.
• Passion for healthcare, organ donation, and serving others.

Responsibilities

• Develop and maintain strong relationships with hospital leadership, physicians, nurses, and key stakeholders within assigned hospitals.
• Create and execute strategic hospital development plans designed to increase organ and tissue donation opportunities.
• Collaborate with hospital partners to establish goals, monitor progress, and implement initiatives that improve donation performance.
• Serve as a resource and subject matter expert on donation-related regulations, policies, and best practices, including CMS and Joint Commission requirements.
• Evaluate donor potential and hospital referral processes to identify opportunities for improvement.
• Conduct death record reviews, referral analyses, and process assessments to support quality improvement efforts.
• Develop and implement action plans that strengthen donation outcomes and improve referral performance.
• Conduct after-action reviews and provide timely feedback and follow-up following donation activity.
• Identify process gaps and work collaboratively with hospital teams to resolve barriers and improve consistency.
• Partner with HonorBridge clinical and operational teams during referrals and donation cases to support successful outcomes.
• Provide educational programs, in-services, presentations, and training opportunities for healthcare professionals.
• Promote ongoing communication and collaboration between hospital staff and HonorBridge teams.
• Coordinate hospital development initiatives that enhance awareness, engagement, and referral performance.
• Monitor hospital needs and proactively develop solutions that improve the donation process.
• Maintain access to and appropriately utilize EMRs to support donation activities.
• Ensure confidentiality of patient, donor, recipient, and hospital information at all times.
• Represent HonorBridge's mission, values, and commitment to service excellence in every interaction.

Skills

Relationship-building

Stakeholder management

Verbal communication

Written communication

Presentation skills

Organizational skills

Time management

Customer service

Data analysis

MS Office / databases

Influence & negotiation

Cross-team collaboration

Healthcare passion

Education

Bachelor's degree in Marketing, Communications, Healthcare, or related field

Job description

At HonorBridge, our mission is to build connections that save and heal lives through organ and tissue donation. Every donation opportunity depends on strong partnerships with healthcare professionals who recognize the potential to give the gift of life and help ensure that opportunity becomes a reality.

We are seeking a Hospital Liaison to serve as a trusted partner to healthcare teams, foster strong hospital relationships, and help strengthen donation outcomes across our service area. This role offers a unique opportunity to combine relationship-building, education, healthcare collaboration, and mission-driven work that directly impacts lives.

The Hospital Liaison serves as the primary relationship manager for assigned hospitals, helping increase awareness, engagement, and performance related to organ and tissue donation. This role focuses on developing strategic partnerships, identifying opportunities to improve donation processes, educating healthcare professionals, and supporting hospitals in achieving donation best practices.

As a key representative of HonorBridge, you will work closely with physicians, nurses, administrators, and clinical staff to ensure donation opportunities are recognized, referrals occur appropriately, and collaborative processes are in place to maximize the gift of donation.

Travel to hospitals throughout the service area as needed. Evening and weekend work may occasionally be required to support hospital partners and donation activities.

In This Role, You Will

• Develop and maintain strong relationships with hospital leadership, physicians, nurses, and key stakeholders within assigned hospitals.
• Create and execute strategic hospital development plans designed to increase organ and tissue donation opportunities.
• Collaborate with hospital partners to establish goals, monitor progress, and implement initiatives that improve donation performance.
• Serve as a resource and subject matter expert on donation-related regulations, policies, and best practices, including CMS and Joint Commission requirements.
• Evaluate donor potential and hospital referral processes to identify opportunities for improvement.
• Conduct death record reviews, referral analyses, and process assessments to support quality improvement efforts.
• Develop and implement action plans that strengthen donation outcomes and improve referral performance.
• Conduct after-action reviews and provide timely feedback and follow-up following donation activity.
• Identify process gaps and work collaboratively with hospital teams to resolve barriers and improve consistency.
• Partner with HonorBridge clinical and operational teams during referrals and donation cases to support successful outcomes.
• Provide educational programs, in-services, presentations, and training opportunities for healthcare professionals.
• Promote ongoing communication and collaboration between hospital staff and HonorBridge teams.
• Coordinate hospital development initiatives that enhance awareness, engagement, and referral performance.
• Monitor hospital needs and proactively develop solutions that improve the donation process.
• Maintain access to and appropriately utilize electronic medical records (EMRs) to support donation activities.
• Ensure confidentiality of patient, donor, recipient, and hospital information at all times.
• Represent HonorBridge's mission, values, and commitment to service excellence in every interaction.

What You'll Bring

Minimum Qualifications

• Bachelor's degree required; Marketing, Communications, Healthcare, or a related field preferred.
• Valid driver's license and ability to travel throughout the service area.
• Demonstrated relationship-building and stakeholder management skills.
• Strong verbal, written, and presentation skills.
• Excellent organizational and time-management abilities with the capacity to manage multiple priorities.
• Strong customer service mindset and commitment to service excellence.
• Ability to analyze data, identify trends, and develop actionable strategies.
• Proficiency with Microsoft Office applications and database systems.
• Ability to influence, negotiate, and build consensus across diverse audiences.
• Passion for healthcare, organ donation, and serving others.

Preferred Qualifications

• Knowledge of medical terminology.
• Experience working in healthcare, hospital operations, clinical education, business development, or a related field.
• Experience presenting to clinical and professional audiences.
• Familiarity with quality improvement and performance management methodologies.

Work Environment

This position operates in both hospital and office environments and requires regular travel throughout the service area. The role involves frequent interaction with healthcare professionals and may require evening and weekend work as needed to support hospital partners and organizational objectives.

Physical Requirements

• Lifting and/or carrying up to 20 pounds frequently.
• Lifting and/or carrying up to 50 pounds occasionally.
• Ability to travel regularly between healthcare facilities and organizational locations.

Why HonorBridge?

Donation is made possible through relationships. Every day, healthcare professionals and hospital partners work together to create opportunities for healing and hope. As a Hospital Liaison, you'll play a critical role in strengthening those partnerships and helping ensure that donation opportunities are recognized, supported, and advanced.

What’s in It for You?

• 100% Company-Paid Employee Medical Premiums with significant company contributions toward dependent coverage.
• Health Reimbursement Account (HRA) to help offset healthcare expenses.
• Company-Paid Life Insurance and Long-Term Disability Coverage.
• Voluntary Short-Term Disability Insurance.
• Up to 8% Employer Retirement Match after one year of employment.
• Generous Paid Time Off, including vacation, sick leave, paid holidays, and floating holidays.
• $500 Annual Work-Life Balance Benefit.
• $500 Annual Mental Health Benefit.
• Dental and Vision Insurance.