Hospital Liaison

Norfolk Health & Rehabilitation Center; Norfolk (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health benefits

401(k)

Paid Time Off

Career growth

Job summary

Norfolk Health & Rehabilitation Center in Norfolk, VA is seeking a Hospital Liaison to serve the greater Hampton Roads area and strengthen referrals from hospitals, discharge planners, and case managers.

The position focuses on building relationships, promoting post-acute rehabilitation and skilled nursing services, and coordinating with admissions and clinical teams to facilitate timely patient placements across facilities. Travel throughout Hampton Roads is required.

Qualifications

• Bachelor's degree preferred in a healthcare/related field.
• Strong communication and interpersonal abilities.
• Proven ability to build relationships with healthcare partners.

Responsibilities

• Develop and maintain relationships with hospital discharge planners, case managers, social workers, physicians, and other referral sources in the Hampton Roads area.
• Promote post-acute rehabilitation services and identify admission opportunities in hospitals.
• Educate referral partners on capabilities, programs, and admission criteria.
• Collaborate with admissions and clinical teams to evaluate referrals and facilitate timely transitions.
• Monitor referral activity and market trends to identify growth opportunities.
• Provide timely follow-up and exceptional service to referral partners.

Skills

Communication skills

Relationship building

Travel required

Organizational skills

Education

Bachelor's degree in healthcare administration, marketing, business, or related field

Job description

Norfolk Health & Rehabilitation Center in Norfolk, VA is seeking a qualified candidate to join our team as a Hospital Liaison, serving the greater Hampton Roads area.

As a Hospital Liaison, you will play a vital role in supporting our commitment to Care Beyond Compare by developing strong relationships with hospitals, discharge planners, case managers, and other healthcare professionals throughout the Hampton Roads community.

This position focuses on building and maintaining referral relationships, identifying opportunities for admissions, and helping patients and families navigate the transition from acute care to post-acute rehabilitation and skilled nursing services. Working primarily in hospital settings, you will serve as a trusted resource for referral partners, promoting our clinical capabilities and coordinating with admissions and clinical teams to facilitate timely, appropriate patient placements.

The ideal candidate is a motivated, relationship-driven professional who understands the healthcare continuum, thrives in a fast-paced environment, and is passionate about connecting patients with the care they need.

What We Offer

• Competitive salary commensurate with experience

• Bonus potential based on performance

• Excellent Health Benefits (Medical, Dental, Vision)

• 401(k), Flexible Spending Account, & Other Elective Benefits Available

• Paid Time Off (PTO) for Full-Time Employees

• Career Growth Opportunities

What You'll Do

• Develop and maintain strong professional relationships with hospital discharge planners, case managers, social workers, physicians, and other referral sources throughout the Hampton Roads area.

• Establish a consistent presence in assigned hospitals to promote post-acute rehabilitation and skilled nursing services and identify potential admission opportunities.

• Educate referral partners on clinical capabilities, specialty programs, rehabilitation services, and appropriate admission criteria.

• Collaborate with admissions and clinical teams to evaluate potential referrals, address admission barriers, and facilitate timely patient transitions.

• Identify opportunities to expand referral relationships and implement strategies to support admissions and census development goals.

• Monitor referral activity, hospital trends, and market opportunities to identify areas for growth and improvement.

• Maintain consistent communication with referral partners, providing timely follow-up and exceptional service.

• Participate in marketing and admissions meetings, providing updates on referral activity, market trends, and opportunities for improvement.

• Maintain accurate records of referral development activities and submit required reports.

• Other duties as necessary for the successful operation of the facility.

What You Need

• Bachelor's degree in healthcare administration, marketing, business, or a related field preferred.

• Previous experience in hospital liaison, healthcare marketing, admissions, business development, or a related role preferred.

• Experience working with hospitals, discharge planners, case managers, or post-acute care providers strongly preferred.

• Understanding of skilled nursing, rehabilitation services, and the hospital discharge process.

• Proven ability to develop and maintain positive professional relationships with healthcare referral sources.

• Excellent communication, interpersonal, and relationship-building skills.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Self-motivated and comfortable working independently with limited supervision.

• Reliable transportation and the ability to travel throughout the Hampton Roads area.

• Flexibility to respond to time-sensitive referral opportunities as needed.

If you're looking to join an outstanding team of professionals where you can build meaningful relationships, support patients through important care transitions, and make a sincere difference in someone's life, we're looking for you!