Hospital IT Service Desk Technician I

Glendora-Hospital

Glendora (CA)

On-site

USD 42,000 - 54,000

Full time

5 days ago

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Job summary

Glendora Hospital is seeking a Service Desk Technician 1 to provide entry level to intermediate level technical support for desktops, laptops, applications and related systems. This is a customer service role for all employees across College Medical Center, Hawthorne and Glendora Hospital with occasional travel and a 7-day on-call rotation every 4–5 weeks.

You will receive requests via telephone and e-mail, document the resolution process, perform hands-on fixes in a Windows environment, manage

Qualifications

High School Diploma or GED required.
Technical skills in PC hardware, network troubleshooting, Windows OS, and Microsoft applications.
Clear written and spoken communication essential.
Strong customer service and problem-solving abilities.
Ability to troubleshoot and identify why a PC is performing a certain behavior.

Responsibilities

Test fixes to ensure problem is resolved.
Record, track and document service desk requests through to resolution.
Perform hands-on fixes at the desktop level, including software installation, email, hardware, and backups.
Add, remove or update user account information.
Apply diagnostic utilities to aid troubleshooting.
Access updates and resources to aid resolution.
Monitor interface, application and network systems and escalate as needed.
Install and repair hardware, software and peripherals following specs.
Provide Cerner troubleshooting.
Provide 24x7 production support as part of on-call rotation.