SERVICE DESK TECHNICIAN

Morris-Hospital; Morris (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Life insurance

Disability coverage

Nurse residency program

Wellness program

Health club / gym membership reimb.

Job summary

Morris Hospital & Healthcare Centers is seeking a Service Desk Technician to support desktop IT devices, handle service desk calls, and provide first-level IT support. The role covers hardware repair and replacement for workstations, printers, modems, phones, and related devices.

Required high school diploma; college degree preferred in computer science or math; typically 1–3 years in a computer-related field; certifications such as CompTIA A+, ACSP, or Microsoft Specialist are a plus.

Qualifications

• High School diploma or equivalent required.
• College graduate preferred with a major in Computer Sciences, Math, or related technical field.
• One to three years experience in a computer related field.
• At least one of the following CompTIA A+, ACSP, or Microsoft Specialist certifications a plus.

Responsibilities

• Manning the service desk phones in IT and will be the 1st level of support for all IT related questions, request, and issues.
• Responsible for repair and replacement of computer hardware such as workstations, printers, modems, phones, and related devices.

Education

High School diploma or equivalent

College graduate preferred with a major in Computer Sciences, Math, or related technical field

Job description

The Service Desk Technician is responsible for all types of computer hardware including but not limited to workstations, terminals, printers, modems, phones, and the replacement and repair of same. This position is also responsible for a variety of applications that reside on desktop IT devices. This position will be manning the service desk phones in IT and will be the 1st level of support for all IT related questions, request, and issues.

QUALIFICATIONS

Professional/Educational

High School diploma or equivalent required.

College graduate preferred with a major in Computer Sciences, Math, or related technical field.

One to three years experience in a computer related field.

At least one of the following CompTIA A+, ACSP, or Microsoft Specialist certifications a plus.

Actual pay will be determined by qualifications, experience, and internal equity.

Morris Hospital & Healthcare Centers offers a comprehensive benefit package including:

• Paid time off
• Life insurance
• Disability coverage
• Nurse residency program
• Wellness program
• Health club / gym membership reimbursement