IT Helpdesk Specialist: Hardware & 1st‑Line Support

Morris-Hospital; Morris (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Life insurance

Disability coverage

Nurse residency program

Wellness program

Health club / gym membership reimb.

Job summary

Morris Hospital & Healthcare Centers is seeking a Service Desk Technician to support desktop IT devices, handle service desk calls, and provide first-level IT support. The role covers hardware repair and replacement for workstations, printers, modems, phones, and related devices.

Required high school diploma; college degree preferred in computer science or math; typically 1–3 years in a computer-related field; certifications such as CompTIA A+, ACSP, or Microsoft Specialist are a plus.

Qualifications

• High School diploma or equivalent required.
• College graduate preferred with a major in Computer Sciences, Math, or related technical field.
• One to three years experience in a computer related field.
• At least one of the following CompTIA A+, ACSP, or Microsoft Specialist certifications a plus.

Responsibilities

• Manning the service desk phones in IT and will be the 1st level of support for all IT related questions, request, and issues.
• Responsible for repair and replacement of computer hardware such as workstations, printers, modems, phones, and related devices.

Education

High School diploma or equivalent

College graduate preferred with a major in Computer Sciences, Math, or related technical field

Job description

Morris Hospital & Healthcare Centers is seeking a Service Desk Technician to support desktop IT devices, handle service desk calls, and provide first-level IT support. The role covers hardware repair and replacement for workstations, printers, modems, phones, and related devices.

Required high school diploma; college degree preferred in computer science or math; typically 1–3 years in a computer-related field; certifications such as CompTIA A+, ACSP, or Microsoft Specialist are a plus.