Solution Center Support Analyst

Oxford Global Resources; Philadelphia (Philadelphia County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A healthcare IT services company is seeking a Solution Center Analyst in Philadelphia, PA. This hybrid role involves providing technical support to end users in a fast-paced environment. Ideal candidates will have over a year of IT or Help Desk experience, strong communication, and customer service skills. The position offers a 3-month contract with potential for renewal, requiring COVID-19 and Flu vaccinations.

Qualifications

• 1+ years of IT or Help Desk support experience, preferably in healthcare IT.
• Strong communication and customer service skills.
• Ability to adapt to changing environments and handle multiple tasks.

Responsibilities

• Serve as the first point of contact for Healthcare IT support inquiries.
• Provide timely and effective troubleshooting and resolution of technical issues.
• Document and escalate issues as appropriate.
• Deliver excellent customer service while managing multiple priorities.
• Adapt quickly to new processes, tools, and technologies.

Skills

Strong communication skills

Customer service skills

Adaptability to changing environments

Job description

Overview

We are seeking a Solution Center Analyst to join our Healthcare IT team. This role is ideal for someone with strong communication and customer service skills who is adaptable in a fast-paced environment. The analyst will serve as a Help Desk resource, providing technical support and troubleshooting assistance to end users.

Location

Philadelphia, PA – Hybrid (3 days onsite, 2 days remote)

Contract

3-month contract with potential for continual renewal

Schedule

• Sunday–Thursday, 2nd shift

Key Responsibilities

• Serve as the first point of contact for Healthcare IT support inquiries
• Provide timely and effective troubleshooting and resolution of technical issues
• Document and escalate issues as appropriate
• Deliver excellent customer service while managing multiple priorities
• Adapt quickly to new processes, tools, and technologies

Requirements

• 1+ years of IT or Help Desk support experience (healthcare IT experience a plus)
• Strong communication and customer service skills
• Ability to adapt to changing environments and handle multiple tasks
• COVID-19 and Flu vaccinations required

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Professional Services