Hospital Guest Experience Concierge

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Presbyterian is opening the Kam‑Tower and seeks a Retail Host to greet patients and visitors, ensuring a welcoming and memorable experience in the hospital retail area.

The role focuses on delivering warm, professional service, assisting guests, and supporting the overall guest experience in a fast-paced healthcare environment. Flexibility for varied shifts, including weekends and holidays, is required.

Qualifications

• Friendly, approachable, and enjoys interacting with people.
• Genuine smile, positive attitude, and commitment to hospitality are essential.
• Ability to adapt to a fast-paced healthcare environment with flexible shifts, including weekends and holidays.

Responsibilities

• Greet and assist guests with warmth and professionalism.
• Serve meals within established timeframes and maintain appearance standards.
• Follow hand hygiene and infection control procedures at all times.
• Respond to guest requests and concerns to ensure a positive experience.
• Communicate feedback and issues to team members promptly.
• Maintain cleanliness and organization of service areas and stations.
• Assist with closing side work and standard operating procedures.

Skills

Guest services

Customer service

Hospitality

Communication

Job description

UPMC Presbyterian is opening the Kam‑Tower and seeks a Retail Host to greet patients and visitors, ensuring a welcoming and memorable experience in the hospital retail area.

The role focuses on delivering warm, professional service, assisting guests, and supporting the overall guest experience in a fast-paced healthcare environment. Flexibility for varied shifts, including weekends and holidays, is required.