Evening Patient Experience Concierge

Parkland Health; Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Parkland Health invites you to join our Guest Experience team as a Hospital Concierge. You will warmly welcome patients, families and visitors, provide directions, and share information to ensure easy access to Parkland facilities.

This role emphasizes empathy and outstanding customer service in a busy healthcare environment. You will coordinate with hospital departments, resolve issues, and help create a positive experience for every guest while maintaining a professional demeanor and seamless

Qualifications

• Must have one year of experience in a healthcare or customer service environment.
• May have an equivalent combination of education and experience.
• Must provide excellent customer service and be able to diffuse tense situations.
• Must demonstrate strong interpersonal skills.
• Must be able to multi-task and maintain composure.

Responsibilities

• Greet visitors and provide directions to ensure easy access.
• Serve as patient/family liaison to identify resources.
• Coordinate information with hospital departments for referrals.
• Provide concierge services including transportation arrangements.
• Maintain a welcoming, clean environment and uphold Parkland policies.

Skills

Interpersonal skills

Customer service

Communication

Problem solving

Multitasking

Computer basics

Job description

Parkland Health invites you to join our Guest Experience team as a Hospital Concierge. You will warmly welcome patients, families and visitors, provide directions, and share information to ensure easy access to Parkland facilities.

This role emphasizes empathy and outstanding customer service in a busy healthcare environment. You will coordinate with hospital departments, resolve issues, and help create a positive experience for every guest while maintaining a professional demeanor and seamless