UPMC Presbyterian - Kamin Tower - Retail Host

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Presbyterian is opening the Kam‑Tower and seeks a Retail Host to greet patients and visitors, ensuring a welcoming and memorable experience in the hospital retail area.

The role focuses on delivering warm, professional service, assisting guests, and supporting the overall guest experience in a fast-paced healthcare environment. Flexibility for varied shifts, including weekends and holidays, is required.

Qualifications

• Friendly, approachable, and enjoys interacting with people.
• Genuine smile, positive attitude, and commitment to hospitality are essential.
• Ability to adapt to a fast-paced healthcare environment with flexible shifts, including weekends and holidays.

Responsibilities

• Greet and assist guests with warmth and professionalism.
• Serve meals within established timeframes and maintain appearance standards.
• Follow hand hygiene and infection control procedures at all times.
• Respond to guest requests and concerns to ensure a positive experience.
• Communicate feedback and issues to team members promptly.
• Maintain cleanliness and organization of service areas and stations.
• Assist with closing side work and standard operating procedures.

Skills

Guest services

Customer service

Hospitality

Communication

Job description

TheKamin Towerat UPMC Presbyterian(opening inJanuary2027)is shaping the future of hospital care—and the dedicated teamsthatsupport the environment are essential to that mission.A state-of-the-artbuilding designed with safety, efficiency, and comfortof employees, patients, and visitorsinmind,the toweroffersa modern workplace where every employee can do their best work,every day.

Standing at 17 stories andonemillionsquare feet,the tower includesthoughtfully designedrooftop gardens, flexible outdoor spaces, and636 private patient roomswith the latest in patient care technology— and it takes a skilled Guest Services Concierge team to keep everything operating smoothly. Whether you’re welcoming patients and visitors, providing guidance and support throughout their experience, or helping create a positive first impression, you’re contributing to the healing experience of every patient and family who walks through the doors.

This is more than a place to work;it’san opportunity to shape the future of health care while making a lasting impact on the Pittsburgh community.

Job Summary

The Retail Host serves as the welcoming face of the hospital retail environment, creating a positive and memorable experience for patients, visitors, families, and staff. As a highly visible, guest-facing role, the Retail Host is often one of the first individuals guests encounter and is responsible for delivering exceptional customer service with warmth, compassion, and professionalism.

The ideal candidate is friendly, approachable, and enjoys interacting with people. A genuine smile, positive attitude, and commitment to hospitality are essential, as this role focuses on making every guest feel welcomed, valued, and supported. Through meaningful interactions and attentive service, the Retail Host helps create a comforting and inviting environment while enhancing the overall guest experience.

• Positions may be filled as Full-Time, Flex Full-Time, Part-Time, or Casual based on operational needs.
• Requires flexibility to work a variety of shifts, including rotating weekends and holidays.
• Candidates should have open availability and the ability to adapt to changing schedules in a fast-paced healthcare environment.

Responsibilities

Engages guests using the designated department script, to include proper greeting, eye contact and smiling

Serves meals within established timeframes, adhering to departmental standards for appearance, food quality, and temperature control.

Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.

Displays customer service skills when responding to meal service requests, resulting in a satisfied customer.

Communicates customer complaints and concerns effectively with other team members.

Adheres to department procedures regarding the operation of all food service equipment.

Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines.

Clear tables of dishes and other used items.

Expedite food items and service customers.

Receive and place food orders from customers when applicable.

Clean, stock and maintain service station and all service areas where applicable

Complete any closing side work assigned.

Demonstrate an understanding of and proficiency with the Culture of Service model.

*Performs in accordance with system-wide competencies/behaviors.

*Performs other duties as assigned.