Patient & Family Experience Ambassador

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

UPMC Presbyterian 9D is hiring a Full-Time Patient & Family Concierge to support patients, families, and visitors on a 9D cardiothoracic transplant unit. The Concierge will enhance the patient and guest experience during hospital stays, coordinating directions, transport, dietary needs, and related services.

The role covers environmental support, telehealth setup, supply management, and general unit assistance to ensure high-quality care and satisfaction for patients and families in a

Responsibilities

• Patient & Visitor Experience: Welcome patients and families with warmth and professionalism; Provide directions, escort guests, and answer general hospital questions; Support a positive experience from first impression to discharge
• Environment & Unit Support: Help keep patient rooms and public areas clean, safe, and stocked; Assist with bed making, linen changes, and basic room resets; Report maintenance or safety concerns promptly
• Dietary Assistance: Deliver and set up patient meal trays following safety guidelines; Provide additional nourishments as requested; Maintain cleanliness and food safety standards
• Patient Transport: Safely transport patients, equipment, and lab specimens; Clean and inspect transport equipment after use; Accurately document transport activities
• Telehealth Support: Set up and retrieve telehealth carts for patient appointments; Clean and test equipment to ensure proper functionality
• Supplies & Equipment: Stock patient rooms, supply areas, and PPE; Monitor inventory levels and expiration dates; Deliver supplies and equipment as needed
• General Unit Support: Answer phones and assist with call lights as directed; Interact with patients, assess basic needs, and support mobility; Follow infection control guidelines and UPMC service standards

Job description

UPMC Presbyterian 9D is hiring a Full-Time Patient & Family Concierge to support patients, families, and visitors on a 9D cardiothoracic transplant unit. The Concierge will enhance the patient and guest experience during hospital stays, coordinating directions, transport, dietary needs, and related services.

The role covers environmental support, telehealth setup, supply management, and general unit assistance to ensure high-quality care and satisfaction for patients and families in a