Hospital Front Desk & Information Specialist

Universal Hospital Services Inc.; Anchorage (AK); On-site; USD 30,000 - 42,000; Full time

Job summary

Universal Health Services, Inc. (UHS) seeks a receptionist to facilitate information flow and provide a welcoming environment for patients, visitors, and staff.

You will manage a multi-line switchboard, greet visitors, and screen arrivals. The role includes clerical support for hospital personnel, coordination with the Intake department, maintaining lobby cleanliness, and ensuring confidentiality and security policies are followed.

Qualifications

• High School Degree or equivalent; two years’ experience on a multi-line switchboard preferred.
• Excellent written and verbal communication and reading skills.
• Ability to perform with minimal supervision under stress.
• Working knowledge of computers and office software.

Responsibilities

• Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner.
• Carefully screen calls before transferring them to the units and always requests patient’s confidentiality number before transferring.
• Uses pages appropriately over the intercom system, speaking clearly and in a moderate tone; limits pages to emergencies, caller requests, or authorized announcements.
• Screens all visitors before allowing them to proceed past the hospital lobby, making sure all visitors check in and out.
• Supports the hospital’s safety and security programs and complies with policies and procedures.
• Remains calm and efficient in crisis situations.
• Works closely with the Intake department and follows procedures when prospective patients arrive.
• Keeps the hospital lobby areas clean and tidy at all times.
• Signs for and receives incoming deliveries and notifying the receiver.
• Greets and responds to applicants for employment and notifies them of how to apply online.
• Reads the communication log daily for new and recent communication.
• Performs other duties as assigned.

Skills

Strong communication

Stress management

Independent judgment

Adaptability

Reading comprehension

Computer literacy

Education

High School diploma

Tools

Multi-line switchboard

Job description

Universal Health Services, Inc. (UHS) seeks a receptionist to facilitate information flow and provide a welcoming environment for patients, visitors, and staff.

You will manage a multi-line switchboard, greet visitors, and screen arrivals. The role includes clerical support for hospital personnel, coordination with the Intake department, maintaining lobby cleanliness, and ensuring confidentiality and security policies are followed.