Receptionist

Northstarbehavioral; Anchorage (AK); On-site; USD 38,000 - 48,000; Full time

Job summary

Universal Health Services, Inc. is seeking a Receptionist to support hospital operations by managing a multi-line switchboard, greeting visitors, screening callers, and routing inquiries to the appropriate departments.

The role emphasizes maintaining a calm, professional environment, assisting Intake, and safeguarding patient confidentiality while delivering clerical support across hospital personnel. Candidates should have a High School Degree and at least two years' experience; strong

Qualifications

• High School Degree or equivalent.
• Two years’ experience operating a multi-line switchboard preferred.
• Must have strong communication skills and be able to handle sensitive information with discretion.

Responsibilities

• Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner.
• Screen calls before transferring and request patient confidentiality number.
• Greet and screen visitors, ensuring check-in/out procedures are followed.
• Provide clerical support for hospital personnel and support Intake when needed.
• Maintain lobby cleanliness and assist with deliveries and employment inquiries.

Skills

Multiline switchboard

Customer service

Communication

Teamwork

Education

High School Degree

Tools

Computers

Job description

Responsibilities

RECEPTIONIST

The receptionist is responsible for facilitating the flow of the organizations information and to provide a positive, responsive environment for receiving internal and external customers via telephone and face-to-face. The receptionist operates a multi-line switchboard to relay incoming, outgoing, and inter-office calls to their appropriate destination. Greets and screens all visitors before allowing them to proceed throughout the hospital. Acts as an information center to all visitors. The receptionist provides clerical support for hospital personnel. Additionally, the Receptionist;

• Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner.


• Carefully screen calls before transferring them to the units and always requests patient’s confidentiality number before transferring.


• Uses pages appropriately over the intercom system, speaking clearly and in a moderate tone; limits pages to emergencies, caller requests, or authorized announcements.


• Screens all visitors before allowing them to proceed past the hospital lobby, making sure all visitors check in and out.


• Supports the hospital’s safety and security programs and complies with policies and procedures.


• Remains calm and efficient in crisis situations.


• Works closely with the Intake department and follows procedures when prospective patients arrive.


• Keeps the hospital lobby areas clean and tidy at all times.


• Signs for and receives incoming deliveries and notifying the receiver.


• Greets and responds to applicants for employment and notifies them of how to apply online.


• Reads the communication log daily for new and recent communication.


• Performs other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE

High School Degree or equivalent. Two (2) years’ experience operating a multi-line switchboard preferred.

KNOWLEDGE/SKILLS

• Must be able to perform assignments with minimal supervision;


• Must be able to work successfully under highly stressful conditions;


• Must be able to make sound, independent judgments based on scientific and/or ethical principles;


• Must be capable of adapting to varying workloads and work assignments on a constant basis;


• Must have effective comprehensive reading skills, strong communication skills, written and verbal.


• Must have a working knowledge of computers.

MINIMUM REQUIREMENTS OF THE POSITON

• Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.


• Must be able to demonstrate special training, knowledge and skills specific to the reception desk within first three (3) months of employment.


• Must complete all mandatory in-services annually.


• Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray tri-annually thereafter.


• Must be at least 21 years old

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $12.6 billion in 2021. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.