Hospital EMS Dispatcher: ALS/BLS Coordination

Beth Israel Lahey Health; United States; On-site; USD 37,000 - 50,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Ambulance Dispatch Operator to manage ambulance requests within the hospital environment in Boston. You will dispatch ALS/BLS units, prioritize needs, and document each interaction to ensure patient safety and timely transport.

Proficiency with hospital computer systems, GPS dispatch, and radio equipment will be essential, along with accurate, professional written and oral communication with internal teams and external providers.

Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Previous hospital telecommunications experience.
• Experience with computer systems including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Answers the phone with Beth Israel Deaconess Medical Center greeting and dispatches ambulance services prioritizing needs of the requesting department.
• Enters and tracks appropriate information in the computer system; logs each call in the daily log.
• Receives incoming ambulance requests and prioritizes calls from services/floor and assigns to appropriate ambulance service.
• Clarifies instructions and coordinates services with requester.
• Ensures ambulances on duty and subcontracted the hospital have appropriate assignments.

Skills

Written communications

Oral communications

Teamwork

Customer service

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking an Ambulance Dispatch Operator to manage ambulance requests within the hospital environment in Boston. You will dispatch ALS/BLS units, prioritize needs, and document each interaction to ensure patient safety and timely transport.

Proficiency with hospital computer systems, GPS dispatch, and radio equipment will be essential, along with accurate, professional written and oral communication with internal teams and external providers.