ALS Operations Lead & QA Supervisor

Beth Israel Lahey Health; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Beth Israel Lahey Health is seeking an ALS Coordinator to lead EMS operations, supervise staff, and manage QA/QR activities within the Ambulance division. You will ensure protocol adherence, mentor paramedics and EMTs, and coordinate with Medical Director on complex cases.

The role requires 5+ years ALS field experience, MA EMT-Paramedic certification, and instructor credentials (BLS/ACLS, PALS preferred). Strong organizational and leadership skills are essential.

Qualifications

• High school diploma or GED required.
• Valid driver’s license in good standing.
• MA EMT-Paramedic certification required.
• Minimum 5 years ALS field experience as paramedic.
• AHA BLS instructor and AHA ACLS instructor certifications required.
• AHA PALS instructor preferred (must obtain within 6 months).
• Experience with ZOLL ePCR and CAD preferred.
• MA EMS instructor/coordinator experience preferred.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams).

Responsibilities

• Participate in HR functions for the EMS Department.
• Monitor and evaluate ALS provider performance for protocol adherence.
• Provide clinical support and guidance to paramedics, AEMTs, and EMTs.
• Supervise QA/QR personnel and review ePCR reports.
• Assign case reviews and escalate high-acuity/high-risk calls.
• Serve as escalation point for complex cases with Medical Director.
• Provide structured feedback and document corrective actions.
• Coordinate with training staff on remediation and education programs.
• Identify trends in documentation, protocol adherence, and patient care outcomes.

Skills

Clinical leadership

Staff supervision

Quality assurance

Policy interpretation

Education

EMT-Paramedic certification (MA)

High School Diploma or GED

AHA BLS instructor

AHA ACLS instructor

AHA PALS instructor (preferred)

Tools

ZOLL ePCR

CAD

Microsoft Office (Excel/Word/PowerPoint/Teams)

Job description

Beth Israel Lahey Health is seeking an ALS Coordinator to lead EMS operations, supervise staff, and manage QA/QR activities within the Ambulance division. You will ensure protocol adherence, mentor paramedics and EMTs, and coordinate with Medical Director on complex cases.

The role requires 5+ years ALS field experience, MA EMT-Paramedic certification, and instructor credentials (BLS/ACLS, PALS preferred). Strong organizational and leadership skills are essential.