Emergency Services Dispatcher - BIDMC (Full-time, 36 hours)

Beth Israel Deaconess Medical Center; Boston (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

A healthcare facility in Boston is seeking an Emergency Services Dispatcher to manage ambulance requests efficiently. You will use a computer system and GPS to handle dispatches, ensuring timely patient transport. The ideal candidate has a high school diploma and some telecommunications experience, along with strong communication and problem-solving skills. This full-time role requires commitment to customer service and teamwork.

Qualifications

• High School diploma or GED required.
• 0-1 years of related work experience required.
• Previous hospital telecommunications experience.

Responsibilities

• Answers the phone with hospital greeting and dispatches ambulance services.
• Receives incoming ambulance requests and prioritizes calls.
• Utilizes GPS system to locate and dispatch the closest ambulance.

Skills

Communication skills

Decision making

Problem solving

Teamwork

Customer service

Education

High School diploma or GED

Tools

Computer systems

Microsoft Office applications

Job description

Emergency Services Dispatcher - BIDMC (Full-time, 36 hours)

Receives and assigns ambulance dispatch requests from within Beth Israel Deaconess Medical Center, Boston, to the appropriate ambulance service. Ensures efficient response to ambulance requests. Responsible for the safe transport of patients to their correct destination and the appropriate documentation of services. Facilitates and coordinates with appropriate teams. Maintains accurate records of all Ambulance traffic within the hospital.

Utilization of telephone console, Motorola handsets for C-MED communications, and Motorola CDM series two-way radio system. Maximizes utilization of Beth Israel Deaconess Medical Center Ambulance Services and the ambulances assigned to Beth Israel Deaconess Medical Center from contracted providers. Familiarity with Massachusetts O.E.M.S. statewide ALS/BLS and ALS interfacility transfer treatment protocols.

The schedule for this role may be 7:00 a.m. – 7:00 p.m. or 11:00 a.m. – 11:00 p.m., depending on business needs.

Job Description:

Primary Responsibilities:

• Answers the phone with Beth Israel Deaconess Medical Center greeting and dispatches ambulance services, prioritizing the needs of the requesting department.
• Answers the phone line using proper, professional radio etiquette and directs calls appropriately.
• Dispatches requests for Advanced Life Support/Basic Life Support and immediately dispatches available ALS/BLS units.
• Enters and tracks appropriate information in the computer system.
• Utilizes GPS system to locate and dispatch the closest and most appropriate ambulance.
• Receives incoming ambulance requests and prioritizes calls from services/floors and assigns to the appropriate ambulance service.
• Clarifies instructions and coordinates services with requester.
• Ensures all Beth Israel Deaconess ambulances on duty and all vehicles subcontracted the hospital have appropriate assignments.
• Schedules transport of patients in a timely manner.
• Notifies departments of patient departure times.
• Reports issues, problems, etc., to supervisor/manager as needed.
• Assists in obtaining coverage for sick calls in the absence of supervisor/manager.
• Attends mandatory in-services as required by Beth Israel Deaconess Medical Center.

Required Qualifications:

• High School diploma or GED required.
• 0-1 years of related work experience required.
• Previous hospital telecommunications experience
• Experience with computer systems required, including web-based applications and some Microsoft Office applications.

Preferred Qualifications:

• Emergency Medical Services experience.
• Geographical knowledge of the surrounding area is preferred.
• Knowledge of Emergency Medical Dispatch and Ambulance Communications preferred.

Competencies:

• Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives.
• Problem Solving: Ability to address problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures.
• Independence of Action: Ability to follow general instructions and procedures as provided.
• Written Communications: Ability to communicate clearly and effectively in written English.
• Oral Communications: Ability to comprehend and communicate complex verbal information in English.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies.
• Team Work: Ability to work collaboratively in small teams to improve the operations of the immediate work group.
• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled